Patient Service Coordinator

The Department of Orthopaedic Surgery is seeking a Patient Service Coordinator (PSC) who will be responsible for offering friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Maintaining accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Works with others in a team environment. This position will be required to assist with evening clinics.

Specific Duties & Responsibilities

Schedules patients for laboratory tests, medical examinations, and consultations.

Relays information to patients regarding preparation for laboratory tests and examinations.

Coordinates visits either within the department or between several departments.

Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.

Prints and mails directions, maps, fee schedules, and department specific information to patients. Sends medical questionnaire forms to patients to obtain missing information.

Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.

Obtains and/or verifies patient’s demographic data by phone or in person.

Confirms appointments by telephone and/or mail. Fills vacancies due to cancellations.

Obtains pre-certifications as required by patients’ health care insurers or manage care providers.

Registers patients for clinical appointments using computerized database.

Assists patients or family members with completion of medical insurance forms.

Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.

Arranges or assists in arranging patient transportation.

Answers phones and provides routine information to callers.

Collects payments.

Scope of Responsibility:

Knows the informal policies, procedures, and practices necessary to conduct the normal function of a specific section, unit, or work area. Is aware of the role of the position and its potential impact on the working unit.

Decision Making:

Carries out duties and responsibilities with limited supervision. Makes decisions and establishes work priorities on essentially procedure-oriented operations

Minimum Qualifications

High School Diploma or graduation equivalent.

One year work experience in customer service required.

Preferred Qualifications

Two years related work experience preferred.

Knowledge of medical insurance coverage.

Medical terminology.

Basic computer skills.

Classified Title: Patient Service Coordinator

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $16.20 – $28.80 HRLY (Commensurate with experience)

Employee group: Full Time

Schedule: M-F 8:30a-8pm rotating

Exempt Status: Non-Exempt

Location: JH at White Marsh

Department name: SOM Ortho Bay Whitemarsh Clinic

Personnel area: School of Medicine

Equal Opportunity Employer:

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.