Seasonal Tax Preparer & Customer Support – Remote

Job Summary:
Overview

BTVK Advisory is a leading advisory firm whose specialized professionals guide clients through an ever-changing business world, helping them win now and anticipate tomorrow. BTVK Advisory, and its affiliated entities, have operations in North America, South America, Europe, Asia, and Australia. BTVK Advisorys ultimate parent entity, Baker Tilly US, LLP, is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

To be added to all ET through Experienced requisitions Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency (“search firm”) for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tillys Talent Attraction team, to submit candidates for review via our applicant tracking system.

Job Description:

Responsibility

This is a temporary, part-time position beginning January 2025 and ending on or before April 15, 2025. If you are interested in a seasonal tax position and have a minimum of 2 years professional tax preparation experience, wed love to speak with you about joining our incredible team at Baker Tilly!

As a Customer Support Tax Preparer, you will prepare tax returns and provide support and advice over video, phone, and chat through the designated software (i.e. TurboTax). It is important to ensure an excellent customer experience using your expertise in tax preparation, technology troubleshooting, and resolving tax issues.

You will enjoy this role if:
You are friendly and reassuring, passionate about customer service and problem resolution, and are comfortable interacting over video and chat.
You are an exceptional communicator and enjoy translating complex tax terminology into a language customers can easily understand.
You have experience with tax preparation technology and are comfortable researching tax topics using online tools.
What You Will Do:
Prepare individual tax returns for customers through video-enabled software and chat.
Provide individualized troubleshooting, tax advice, and preparation assistance by utilizing defined practices, procedures, and company policies.
Deliver accurate tax advice to customers in easy-to-understand terms by utilizing recommended research materials, professional resources, and team support.
Assist customers in gathering, organizing, and entering data through the designated software platform for federal and state tax returns.
Analyze and research a variety of tax matters to determine an appropriate course of action for customers.

Qualifications
Minimum of two (2) seasons of professional tax preparation experience, with a minimum of 30 tax returns prepared
Prior tax preparation experience in a tax practice or retail setting
PTIN is required
College degree a plus, but not required
Knowledge of tax laws, t