Customer Service Representative

Hiring Event on Oct 10, 2024 – 10am – 2pm at NC Works Career Center, 8998 US HWY 70 Business, Clayton, NC 27520

Description

The Department of Utilities is seeking a customer-oriented and motivated Customer Service Representative to join our team.

The Department of Public Utilities provides retail water service to approximately 49,000 customers and retail sewer service to approximately 8,000 sewer customers. Employees in this position are primarily responsible for assisting customers and collecting/processing payment for utility accounts. Work also involves receiving and processing applications for service, answering the phones, researching and responding to customer requests and concerns, general office work (filing, operating copy machines and computer terminals).

Previous applicants need not re-apply

## Duties and Responsibilities

– Collects and processes payments for utility accounts
– Receives and processes applications for service
– Prepares work orders
– Greets and directs walk-in customers
– Establishes and maintains a variety of files
– Receives, documents and responds to customer inquiries, problems and/or complaints in-person or by phone, in accordance with departmental policies
– Utilizes computerized data entry equipment to enter, update, store and/or retrieve information
– Other duties, as assigned

## Knowledge, Skills and Abilities

– Ability to multi-task
– Effective written and verbal communication skills while communicating with courtesy and firmness
– Organization, attention to detail and conflict resolution skills
– Excellent mathematical and computer skills
– Cash handling experience and strong public contact experience required
– General computer proficiency
– Ability to speak Spanish is beneficial.

## Desired Education and Experience

High School graduate with advance course work in Business Administration, Office Technology or equivalent education/experience; Prior experiences with public utilities is preferred.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

– We may require a background check that may include criminal, motor vehicle, sexual offender registry, pre-employment drug screening or others based on job requirements.
– Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment.