Customer Service Training Specialist III – US Remote

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

About Thermo Fisher Scientific:

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $20 billion and 70,000 employees in 50 countries. We help our customers accelerate life sciences research, address analytical challenges, improve patient diagnostics and increase laboratory efficiency. Our four brands – Life Technologies, Thermo Scientific, Fisher Scientific and Instrument and Enterprise Services – offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.

Position Summary:

When you join the diverse and dedicated team, you’ll do important work, like helping customers in improving outcomes in cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your professional goals in an inclusive environment.

The main aim of the Training Specialist will be to implement global training strategies to improve the technical training process for our Field Service and Technical Support Engineers.

Key Responsibilities:

Provide input for developing, documenting, implementing and communicating global training process standardization.

Identify, evaluate and support growth opportunities within Instrument and Enterprise Services to increase efficiencies and streamline the technical training process.

Generate training metrics, interpret performance and drive compliance within training program.

Lead and maintain process reviews with service and factory partners to gain buy in, approval and support of key process implementation.

Identify, establish and leverage synergistic business relationships that improve training and the customer experience.

Build effective live and distance learning in conjunction with global factory partners and other training groups.

Stay current on new technologies/industry trends and apply them into training strategy.

Other miscellaneous duties as assigned.

Minimum Requirements/Qualifications:

Possesses a detailed understanding of training & certification process elements with the ability to convey importance to a diverse audience who may have cultural differences.

Infectious positive attitude with ability to overcome objections that inhibit goal completion.

Solid presentation and communication skills that influence a positive outcome.

Strong interpersonal skills and a collaborative style of working to reach common goals and objectives

Analytical and data driven approach to problem solving & solutions development

Familiarity with eLearning development using current adult learning principles and softwares such as Articulate, Camtasia, Captivate, etc.

Non-Negotiable Hiring Criteria:

Bachelor’s degree from an accredited institution preferred. High school diploma/equivalent required.

3 years of work experience in technical training and training content development

Experience with molecular spectrometry is preferred.

We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Compensation and Benefits

The salary range estimated for this position based in Minnesota is $68,200.00–$102,250.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.