AVP, Product Owner – Digital Servicing

Job Description:

Role Summary/Purpose:

Our Digital Servicing applications and platforms are visited by 1B visitors annually and are the virtual face of Synchrony. We are seeking an Agile Product Owner to lead the development and implementation of Consumer Servicing enhancements. The ideal candidate will have strong communication skills, experience working in a matrixed environment with clients and technical development teams, strong project management and Agile skills, with a proven track record of delivering successful projects. This position will report to the VP, Product Manager.

Our Way of Working

Were proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

Partner with multiple internal and external sources to understand feature requests, market intelligence and user VOC, to translate into detailed feature stories ready for development

Work with Product Owners, Scrum Masters, developers, UX and QA on feature development/enhancements, inclusive of design, testing and release processes

Lead the feature development cycle, including build, test, launch and adoption.

Coordinate user acceptance testing (UAT) with internal stakeholders

Partner with Digital Analytics team to monitor post-release customer/client feedback, analyze and resolve any identified issues

Support and aid in any Legal/Compliance items related to the feature development

Develop deep understanding of the application/platform and provide input (to other Product Owners) about future product features or enhancements

Participate in/support broader Digital team and Innovation Station team objectives, including business development presentations, BOLT Sessions, ETI process, Hackathons and other activities

Perform other duties and/or special projects as assigned

Qualifications/Requirements:

Bachelors Degree OR in lieu of a degree, a high school diploma and 5 years of project management experience

Minimum of 3 years of project management experience, preferably in Digital or Marketing disciplines

Desired Characteristics:

Experience with Agile software development framework, preferably acting as Product Owner

Curious and passionate about the customer experience, with a proven record of creative problem solving

Self-motivated, strong communicator (written/verbal) who thrives in a highly-matrixed and virtual/hybrid environment

Experience in the credit card or financial services industry

Digital proficiency, including an understanding of web/mobile devices, programming and applications

Account management or relationship management experience including the ability to develop strong working relationships with cross-functional business partner

Grade/Level: 11

The salary range for this position is 90,000.00 – 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

You must be 18 years or older

You must have a high school diploma or equivalent

You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you dont meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, youll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, were building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, youll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Marketing