Sales Service Representative

System One is currently seeking a Sales Service Representative for a contract position in Lithia, FL.

Work Environment: Hybrid work model

Employment Type: Contract only, possible extension

Job Description:

In this role you will serve as the primary point of contact post sales. You will represent a designated customer base and support multiple sales territories. Our SSR’s are highly skilled collaborators who partner with customers and business stakeholders effectively. Our SSRs manage an array of commercial and supply chain transactions and conversations to ensure successful support of their stakeholders. The SSR executes and manages complex processes to support the sale, the delivery, and the supply of products. If you are customer centric, enjoy helping others and have experience in a customer-facing sales service support role in Supply Chain, Manufacturing, Product Management or Logistics this could be the perfect role for you.

Responsibilities:

Ensure customer satisfaction by exceeding customer requirements and expectations from point of sale through delivery of product invoicing.

Serve as a customer advocate with the responsibility ascertaining customer requirements and ensure the requirements are met

Resolve customer issues, including pricing, transactions, complaints, orders, shipments, and a wide number of other issues

Address complaints at authorized levels for their product lines

Document and determine when a complaint is considered resolved

Manage the entire order to cash process for assigned customers and quick resolution of customer issues, including pricing, transactions, complaints, orders, shipments, and a wide number of other issues

Manage inside sales for transactional segment of customers at list/approved prices

Qualifications:

High School Diploma or GED with eight (8) years of experience

Experience in a customer-facing sales service role in Supply Chain, Manufacturing, Product Management, Logistics, or related industry/field

Experience making informed but quick decisions in a fast-paced environment

Experience successfully interacting and communicating with both internal and external Customers, Account Managers, and Stakeholders

Ability to work cross-functionally within the business to provide critical thinking, problem resolution, and continuous improvement

Demonstrated proficiency with Microsoft Suite including MS Word, MS Excel, MS PowerPoint, and MS Outlook

Business Acumen of commercial and supply chain processes

Aptitude for digital and technology and trouble-shooting customer digital interactions

Demonstrated organizational skills and attention to detail

Excellent communication and presentation skills

Bonus points if you have the following:

Bachelor’s degree with five years of relevant experience

Experience with SAP, Salesforce, Business Objects (BOBJ), and/or Visio

Expertise in On-line Order Management, Track and Trace Technologies for logistics

#M1

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.