UX Research Lead – Contractor Conversion – VP

The Role

As a UX Researcher you’ll be key to the development of our digital products. Working in concert with Product and Engineering partners and UX Design colleagues, you’ll be applying your skills and experience to generate and leverage a wide variety of research methods, testing, metrics and insights to ensure design and product direction is based firmly on solid a foundation of research.

Responsibilities

Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared

Design and execute research studies that follow research best practices and methodologies

Present and communicate research results and recommendations to stakeholder teams and the larger organization when needed

Collaborate and share research findings and insights across the organization

Provide guidance and rigor around research methodologies and best practices

Define relevant metrics for benchmarking and measurement of journeys

Integrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritization

Bring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruit

Understand existing and planned Citi Infrastructure and projects, and work on solutions that can be implemented in a timely manner, to make measurable impact

Mentor user researchers and designers doing research to grow and scale research capabilities

Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems

Apply a positive and constructive attitude to all feedback.

Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs.

Keep up to date with the latest UX practices, innovations, and tools.

Help to support new UX starters in the team.

Participate in the wider UX community of practice.

Qualifications

5-10 years of relevant UX Research experience

Extensive hands-on experience leading qualitative and quantitative UX research in a product design environment across the Design Thinking stages

Experience leading and conducting generative and evaluative user research

Ability to lead workshops relating to UX Research both in-person & remote

Creative problem solver comfortable dealing with uncertainty

Self-starter with the ability to define goals and strategies

Able to combine strategic thinking with pragmatism without sacrificing quality

Proactive and positive attitude, with strong attention to detail & analytical skills

Outstanding written and oral communication skills

Significant experience working with senior stakeholders and engineers

Familiarity with research tools e.g User Zoom, UserTesting.com , Dovetail, Enjoy HQ, Qualtrics

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Preferences

Experience in e-commerce/Internet/mobile space

Experience with agile methodology

Financial services industry and commercial banking experience

Master’s degree

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At least one formal UX Qualification

Education

Bachelor’s/University degree

Master’s degree preferred

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Job Family Group:

Technology

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Job Family:

Digital Design Engineering

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$125,600.00 – $188,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Oct 08, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the “EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) ” poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.