Billing Experience Specialist

Job Posting End Date: October 09

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture

Inclusion and diversity as a priority

Performance Based Incentive Plans

Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

Generous PTO (including paid time to volunteer!)

Up to 9.5% 401(k) employer contribution

Mental health support

Career advancement opportunities

Student loan repayment options

Tuition reimbursement

Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans .

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

This is the first level of a two-level career path. Work is performed according to established procedures under considerable supervision. Work is performed under general supervision according to established guidelines. This position is primarily responsible for premium reconciliation of Group, VB, or Simply Unum in-force customers.

This position is an important and key contributor to building customer loyalty which drives positive persistency and supports achieving top and bottom-line growth objectives for Unum.

This position is responsible for providing quality service to customers and partners through the use of multiple system applications and administrative processes. Incumbents will be responsible for adhering to Unum’s guidelines in order to provide highly responsive, quality policy reconciliation.

Principal Duties and Responsibilities

Achieves high customer satisfaction during ongoing premium reconciliation processes When necessary, educates customers on products and processes

Responds to inquiries and service requests from internal and external partners

Works effectively and collaboratively with internal partners to ensure service standards and customer needs are met and/or exceeded

Conducts analysis and develops quality premium reconciliation solutions that meet customer expectations

Evaluates and resolves service issues relying on exceptional communication skills, strong business knowledge and process expertise

Meets individual goals while assisting to meet team goals

Actively seeks opportunities to suggest/implement changes which improve workflow and/or reduce operating costs

Makes appropriate systems/file updates and documentation

Identifies trends in metrics, processes, etc. and make suggestions to improve. Shares these trends and ideas with the team. Embraces and leads change

Serves on project teams and provides input and ideas for process improvement

Effectively handles a full caseload with high quality

May perform other duties as assigned

Job Specifications

Bachelor’s degree preferred or equivalent, relevant business experience

Customer service orientation with demonstrated commitment to meet/exceed customer needs.

Communication and interpersonal skills (phone skill, oral and written).

Ability to make sound business decisions, which balance customer satisfaction and financial integrity.

Partnering skills which contribute to building relationships with partners and other service team members. Displays team-oriented skills

Ability to adapt and work effectively in a continuously changing environment. Able to multi-task and prioritize appropriately when competing demands and large volumes develop

Solution oriented individual demonstrating good investigative, research and problem-solving skills

Proficiency on systems and processes particular to the employee’s specific area

Self-directed ability to work in fast paced environment, both as part of team and individually

Working knowledge of Unum’s Group, VB, or Colonial product portfolio, and contractual provisions and the ability to process premium across these lines

Ability to seek out developmental opportunities and continuously improve skills.

Consistently demonstrate a high level of professionalism through a strong worth ethic that positively influences the work habits of the team

Detail oriented with a focus on quality and consistently meeting goals

Solid mathematical aptitude and analytical skills

Existing remote employees are eligible to apply

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA – plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$40,000.00-$75,600.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a persons race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.