Healthcare Collections Representative (remote)

Summary
Assist our clients customers with their open balance accounts to secure payment while providing customer service and keeping good customer relationships intact for our clients.
Essential Functions
Taking inbound calls, acting as representative of the hospital, to arrange debt repayment based on patients financial situation and client repayment guidelines, via credit card, check or obtained insurance, and record all updates and acquired information on accounts.
Understands and utilizes the HIPAA and TCPA talk offs on each call.
Ensure all required statements have been sent on accounts handled and request statements as necessary.
Properly handle all patient disputes, by obtaining all pertinent information and noting dispute on account and escalating to supervisor as necessary.
Assists in making outbound calls when necessary.
Performs other activities and responsibilities as assigned.
Competencies
Customer Service skills: ability to manage difficult customer situations and respond to customer needs promptly.
Great oral communication skills; speak clearly; ability to listen and get clarification.
Problem solving skills; identify and analyze information to develop solutions.
Detail oriented
Ability to use resources effectively.
Supervisory Responsibility
There are no supervisory responsibilities for this position.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk, hear and type.
Position Type and Expected Hours of Work
This is a full-time position. Workdays are Monday through Friday, with four days 8:00 a.m. to 4:30 p.m., and one day 11:30 a.m. to 8:00 p.m., Eastern.
Travel
No travel is expected for this position
Required Education and Experience
1. High school diploma
2. Six months of customer service in related field
Preferred Education and Experience
1. Associates degree
2. Two years of related experience
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
AAP/EEO Statement
The Equal Employment Opportunity Policy of the company is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, general, sexual orientation, age, marital status or disability. The company hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
The company believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. The company does not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, general, sexual orientation, age, marital status or disability.
The company expects and requires the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.
Salary and Other Compensation:
Applications will be accepted until 11/30/2024
The hourly rate for this position is between $16.00-19.00 per hour, depending on experience and other qualifications of the successful candidate.
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