Registered Nurse Manager – Triage Call Center

Employment Type:

Full time

Shift:

Day Shift

Description:

Monday – Friday Days

JOB SUMMARY : Implement, support, and maintain the mission of St. Joseph’s Physicians: To deliver quality, accessible healthcare with compassion and service excellence. Performs a variety of tasks to assist providers and clinical staff in rendering quality healthcare.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Responsible for the understanding and implementation of all nursing procedures, manuals, office policies, and protocols.

Ensure the clinical staff acquires appropriate support and training to apply the best skills and knowledge to the job.

Ensures clinical staff is up to date with CPR, OSHA, licensing and blood borne pathogen training.

Responsible for the implementation and enforcement of HIPAA and OSHA guidelines throughout the clinical areas.

Responsible for hiring and coordinating the orientation of new clinical employees. Maintains orientation guidelines to reflect current trends.

Works in collaboration with Physician Enterprise nursing leadership in creating policies and procedures.

Demonstrates the ability to be a “working manager” and to handle problems in the clinical area when they arise. Work side-by-side with staff a minimum of 2 days per week.

Demonstrates the ability to maintain all equipment in accordance with manufacturer’s specifications and office policies and procedures.

Coordinates with the Nurse Manger and Clinical Operations administration to control costs of the staffing and supply budget.

Oversees the nursing staff payroll. Works in collaboration with the administration to develop innovative cost controls in the payroll budget.

Completes all nursing evaluations on a yearly basis.

Responsible for the disciplinary action and termination of nursing employees.

Supervise assistant nurse manager and coordinators.

Function as a SJLinked Subject Matter Expert (SME)/Super User.

Attends organizational management meetings.

Organizes and leads monthly clinical staff meetings. More frequent as needed.

Encourages staff to attend yearly organizational activities.

Encourages communication between staff and management ensuring a team approach.

Participates in team meetings and offers feedback to/from staff and providers.

Maintains regular, open dialogue with the Director of Clinical Operations, keeping him/her informed of all phases of the clinical areas.

Demonstrate the ability to manage the clinical services within a high volume primary care setting.

Understands the Physician Enterprise Strategic Initiatives and Goals and incorporate them within the practices.

Develops a supportive and positive work environment.

Maintain a safe, clean, and neat environment for patients and personnel.

Demonstrate adaptability and accept change in a positive manner.

Readily assists other staff members upon completion of assigned duties.

Responsible for keeping up to date on corporate communications such as email and internal network such as the Pulse, SJEN, etc.

Responsible for completing and maintaining all required training relative to job function.

Maintains a professional and positive attitude and demonstrate a supportive and understanding behavior when in contact with providers, employees, and patients.

Acts as a role model to all employees.

Arrive in the designated work area at the assigned time in appropriate attire prepared to work.

Understands and exemplifies a strong adherence to professional code of conduct, departmental policies and procedures.

Follow all policies and procedures mandated by St. Joseph’s Physicians and the governing bodies regarding HIPAA and OSHA.

Abide by the policies and procedures set forth in the St. Joseph’s Physicians employee handbook.

Perform duties and assist providers as part of the practice care team. Take part in daily team huddles and/or other periodic team meetings to facilitate communications and enhance positive patient experiences and quality delivery of care.

Participate in quality improvement initiatives as part of the practice care team.

Insure job functions align with office policies and procedures and patient-centered medical home standards.

Perform other duties and responsibilities as required or requested.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of practice management systems

Knowledge of office workflows and interoperability

Demonstrated ability to work independently and as a team

Ability to work well under pressure and within tight timelines

Ability to multitask and adapt to shifting priorities

Maintain high degree of discretion when dealing with confidential information

Detail oriented

Self-motivated

Respectful, clear communication

Provide quality, patient-centered care

EDUCATION AND EXPERIENCE

RN with 3 or more years experience

Previous management experience

Computer skills in Excel and Word

BSN preferred

PHYSICAL DEMANDS

Light work – standing, walking, sitting, bending, twisting, squatting, and reaching. Some lifting required.

Will require ability to stand, sit, bend, twist, squat, and reach. Some lifting required.

WORK ENVIRONMENT AND HAZARDS

Category I – Duties performed routinely require exposure to blood, body fluid and tissue.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran