Veterinary Care Concierge

Veterinary Care Concierge

We are looking for a Veterinary Care Concierge to join our VCA Urgent Care Animal Hospital in Mar Vista, CA.

At VCA Animal Hospitals Urgent Care-Mar Vista, the Care Concierge plays a vital role in accomplishing our vision!

Are you customer focused and enjoy providing top-notch client service and great communication? If so, we want to hear from you! We’re taking care of the future of veterinary medicine with an innovative approach to urgent care.

The Care Concierge is the primary point of contact for a client during an Urgent Care visit, helping to set expectations and ensure goals are met prior to check out. This client service-based role serves as the liaison between a client and the medical team.

The Care Concierge sets the pace of our in-hospital experience. Successful Concierge’s quickly establish credibility and trust with clients, can manage multiple processes of the client journey, and bring pace and enthusiasm.

The clients are appreciative there is a way for their pet to get the urgent care they need every day. Pet owners can join the virtual waiting room via the website and wait at home until they are notified via text to head into the hospital. This minimizes the wait time at the hospital and decreases the stress for the pet. The beautiful, well-designed lobby is where “coffee house meets spa” and provides unique spaces for pets and their owners. There are no ringing phones, slippery floors, loud noises, or crowded waiting rooms. Once checked-in, all communication (from exam through checkout) is done in a private exam room with an individual Care Concierge to support the client and medical team.

What You’ll Do

Greet clients and bring them into the exam room

Assist veterinarians by entering electronic medical records in real-time during the patient exam

Create, present, and explain treatment plans per the veterinarian’s direction

Keep the owner current with progress checks as a pet is receiving care

Coordinate with treatment teams to deliver a great treatment experience for the patient

Help provide exceptional patient care

Review discharge instructions, including medications, with clients

Checkout and collect payment in the exam room

Follow up with clients to check on patients and communicate any outstanding test results

Demonstrate excellent client and customer care

Qualifications

Minimum 2 years’ experience in hospitality, customer service, patient care, or related industry

Minimum 1 year in a veterinary or animal care industry preferred

Excellent written and verbal communication skills

Capable of listening to client objectives and advocate on their behalf

Action oriented, independent, self-starter, but also a strong team player

Comfortable working in a fast-paced healthcare environment

Strong computer and technology skills, ability to type 60wpm

Capable of learning medical terminology with support and direction

Comfortable around animals with a basic animal handling skillset and an aptitude to develop animal restraint techniques

Schedule: 4/10’s. The hospital is open 7 days a week, 10 am- 8 pm. One weekend day per week and some holiday coverage are required.

Compensation: The pay range for this position is $17.50 – 24 / hour. Compensation is negotiable based on education, experience, and other relevant credentials.

Location: 12108 Venice Blvd. Los Angeles, CA 90066

Benefits: Below are some of the many benefits of joining the VCA team for full-time associates (part-time benefits may vary)!

Paid vacation, sick time, and holiday pay

Free mental health sessions (Lyra) and wellness subscriptions (Head Space)

Referral bonuses

Medical, dental & vision insurance for you and your family

Health saving account, and Flexible spending account

Generous pet care discounts plus discounts on Mars, Royal Canin, and more

Life, short, and long-term disability insurance (company paid)

Paid parental leave for new parents

401(k) (company match)

Opportunities for growth and leadership roles at VCA and Mars Veterinary Health

Dedicated onboarding and development support

Associate-led equity, inclusion, and diversity groups

Free Continuing Education through our online WoofU

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com