Customer Services Relations Assistant NF-01

Summary This position is located at Schofield Barracks Leilehua Golf Pro Shop, Hawaii. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. Responsibilities Check and validate membership cards at entry points. Politely informs individuals who do not meet dress or conduct standards. Ensure guests are aware of and follow facility rules. Inspect and maintain cleanliness in common areas and restrooms. Regularly patrol designated areas to deter unauthorized access. Ensure all doors and gates are secured at the beginning and end of shifts. Document and report any suspicious activities to management. Keeps an accurate log of authorized visitors, noting entry and exit times. Confirm visitor identities against pre-approved lists for secure access. Inform guests about security protocols and check-in procedures. Monitor parking areas to ensure compliance with regulations, addressing any unauthorized parking as necessary. May operate a motor vehicle. Requirements Conditions of Employment Qualifications MINIMUM QUALIFICATIONS: Must possess excellent customer services relations skills in order to communicate tactfully with guests to address their needs and inquiries. Must have the ability to operate and utilize various safety and electronic equipment relevant to guest well-being and the protection of government property. Must possess a valid drivers license. Resume MUST clearly reflect the knowledge and experience listed under the minimum qualifications criteria above. Education Additional Information Area of Consideration: The Area of Consideration for this vacancy announcement is LOCAL (ISLAND OF OAHU). (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.) Manual Applications: If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00 PM (HST) by 10/08/2024 in order to process your application in a timely manner. Please note that neglecting to respond to the job-related questions may result in an ineligible rating. PCS Costs Payment Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Governments interest. Pay-Band (NF or CY) Allowances and Differentials This is a pay-banded position. Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600. Incentives and Bonuses Incentives will not be paid. Please check out our Applicant Information Kit: It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ). Other: Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur. Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/ Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date. Army PAY SETTING Rules/Requirements apply to this vacancy announcement. Refusal of a military spouse to participate in established recruitment procedures for a RFT or RPT position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of SEP entitlement for the current PCS of the sponsor. Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.