Service Desk Tech I

Overview

About Us

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

Responsibilities

What Youll Do

Under general supervision, receives trouble calls on equipment, assesses problems, and delivers outstanding desktop support to internal customers. Deploys desktop configurations. Trains company personnel in technology solutions. Serves as a local and remote technical resource providing problem-solving support to computer users.

Key Responsibilities

Provides direct assistance to diagnose and resolve client hardware and software Level 1 problems within SLAs.

Prepares and installs client hardware, software, and peripheral devices; including mobile devices.

Reimages devices and restores user data.

Provisions network accounts and resets passwords using Active Directory.

Uses ticketing system to log all actions related to incident and service request resolution.

Escalates tickets to Corporate IT subject matter experts as required.

Maintains user asset inventory and inventory records in configuration management database (CMDB).

Assists users on deployed endpoint technologies.

With direction, performs troubleshooting of local network, server, printer, and audio/visual devices.

As a key member of the Global Service Delivery Team, supports other IT work centers and remote users.

Performs occasional off-hours on-call duties and may perform other IT-related duties as assigned.

Qualifications

Minimum Qualifications

Education:

High School Diploma/GED

Experience:

At least one (1) year of on-site Service Desk experience.

Successful experience in dealing with interpersonal customer service situations.

Experience performing Windows PC hardware upgrades.

Familiar with Teams, IE/Edge and Chrome web browsers, Windows PC hardware, PC Networking (TCP/IP, DHCP, etc.), Active Directory, ticketing systems, and mobile device (iOS and Android) support.

Other Requirements:

May, on occasion, install connecting cabling in office environment.

United States citizenship required.

Desired Qualifications

Education:

Associate degree in IT or related field is preferred.

Experience:

Specific experience with Surface Hub and Teams (Skype) Room Systems is desirable.

Certifications/Licenses:

A, MCTS, and/or MCITP certification desired.

ITSM/ITIL and/or CompTIA Security certification experience a plus.

Skills & Technology Used:

Exceptional written and verbal communication skills.

Strong troubleshooting and problem-solving ability.

Capable of providing great customer service under stressful conditions.

Knowledge of Windows 10, MS O365 / Office Suite.

Knowledge of conference room audio / visual systems.

Personal computer, printer, copy machine and other general office equipment.

What We Bring

At V2X we strive to be market competitive in our total reward offerings.

The successful candidate’s starting pay will be based on, but not limited to, their job-related skills, experience, qualifications, work location, and market conditions.

The following salary range is intended to display the value of the company’s base pay compensation and may be modified at the discretion of the company.

USD $ 42,500 – 75,000

Provided salary range minimum and maximum values correspond to variances between regional/geographic locations across the United States.

Please speak with a recruiter for additional information.

Employee benefits include the following:

Healthcare coverage

Retirement plan

Life insurance, AD&D, and disability benefits

Wellness programs

Paid time off, including holidays

Learning and Development resources

Employee assistance resources

Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.