Summer Internship – Customer Experience Analytics

Requisition Summary
PACCAR Parts has an exciting Customer Experience Analytics summer internship opening at our headquarters in Renton, WA. The selected candidate will work directly with one of four Customer Experience departments, gaining exposure and experience in the Customer Experience process.
Learn first-hand from top industry professionals
Work directly with Managers and Senior Managers
Develop mentoring relationships with Customer Service leaders
Gain valuable hands on experience
Job Functions / Responsibilities
Interface with dealers and end customers and assist with business processes
Review and analyze processes to identify opportunities for improvements
Develop and update dashboards and analytics on customer service data
Update existing dashboards to make data visually appealing and simple to both navigate and comprehend for end-users
Assist with Six Sigma projects
Qualifications
Relevant coursework or prior internship experience desired
Excellent written and verbal communication skills
Strong organizational and project management skills
Self-motivation and energetic personality
Team-oriented
Flexibility to work in a dynamic, fast-paced environment
Ability to handle multiple priorities
Strong PC Skills including experience with Microsoft Office Suite
Education
Currently enrolled in an undergraduate program
Junior or senior standing preferred
Benefits
As a U.S. PACCAR intern, you have a full range of benefit options including:
401k with up to a 5% company match
Sick Leave
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
Global Fortune 500 company with a wide array of growth, training, and development opportunities
Work alongside experienced goal-oriented colleagues recognized as experts in their field
This position may offer relocation assistance benefits.
Additional Job Board Information
Wage Scale or Salary Range
The salary range for our intern positions is as follows:
Undergraduate Students: $25.00/Hour
Graduate Students: $30.00/Hour
Additionally, this role is eligible for the full range of benefit options listed above.
Other Information
PACCAR Parts is an eVerify Employer.
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.
Division Information
PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 19distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines andalso provide