ETS Technician IV – Network Operations

Overview

Plan, install, and/or support ETSequipment to include (but not limited to) workstations, mobile devices, printers, cable distribution systems, servers, telephony systems, audio/visual equipment, routers, switches, modems, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems. Lead complex/difficult tasks of considerable scope and latitude requiring advanced analysis.

Responsibilities

Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

Diagnose issues through technical analysis of Navy Federal hardware/software; take appropriate action

Document operating procedures for installations, configurations and /or administration tasks

Formulate and administer equipment maintenance program to include troubleshooting, repair, and replacement of the devices

Maintain inventory control documentation on systems and components to ensure updates occur according to schedule

Perform installation and configuration of workstations, printers, cables, network routers and switches, servers, etc., as applicable

Prepare reports for senior management following installation

Train team members and/or peers on functional processes and procedures

Develop, test and implement systems and equipment; document results

Evaluate, select and adapt standard techniques, procedures and criteria

Full life-cycle project management

Establish and lead project teams

Develop project plan/scope/schedule/cost/communications

Procure and/or manage resources/timelines/deadlines/quality

Risk, Issue and Change management

Ensure successful project implementation

Considerable scope of responsibility

Perform other duties as assigned

Qualifications

Significant experience in Network Engineering/ Network Operations

Significant knowledge of Routers, switches, firewalls, and Wireless access points

Experience supporting oversees locations

Ability to document and apply policies, standards and procedures

Ability to work independently and in a team environment

Experience in leading, guiding and mentoring others

Significant experience in presenting technical solutions and/or recommendations

Advanced knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues

Advanced knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems

Advanced organizational, planning and time management skills

Advanced research, analytical, and problem solving skills

Advanced skill in diagnosing and troubleshooting issues

Advanced skill making effective presentations to groups of various sizes

Advanced verbal and written communication skills

Bachelors degree in Business Administration, Information Technology, or related field, or the equivalent combination of education, training and experience

Hours: Rotating Day Shift, 6:00AM – 6:00PM

Location: 820 Follin Lane, Vienna, VA 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Best Companies for Latinos to Work for 2024

• Computerworld® Best Places to Work in IT

• Forbes® 2024 Americas Best Large Employers

• Forbes® 2023 The Best Employers for New Grads

• Fortune Best Workplaces for Millennials™ 2023

• Fortune Best Workplaces for Women ™ 2023

• Fortune 100 Best Companies to Work For® 2024

• Military Times 2023 Best for Vets Employers

• Newsweek Most Loved Workplaces

• Ripplematch Campus Forward Award – Excellence in Early Career Hiring

• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21352