CUSTOMER SERVICE MANAGER- BILINGUAL ENGLISH/SPANISH

CUSTOMER SERVICE MANAGER- BILINGUAL ENGLISH/SPANISH
Job Locations
US-WA-WALLA WALLA
Requisition ID
2024-146625
Line of Business:
All Ways Caring HomeCare
Pay Min
USD $23.00/Hr.
Pay Max
USD $23.00/Hr.
Our Company
All Ways Caring HomeCare
Overview
Who we are looking for:
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
Seeking a self-motivated professional with prior scheduling and management or supervisory experience
An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
An experienced communicator and problem solver who is well-organized
What you will receive:
Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Flexible work schedules close to home
Retention and referral bonuses
Benefits, Supplemental Plans, EAP, and 401K participation
Career growth and development opportunities
External Job Description
What you will do:
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to:
Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks
Qualifications
What you will need:
Associate or bachelors degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid drivers license and auto insurance
Effective verbal and written communication
Excellent customer service skills
About our Line of Business
All Ways Caring HomeCare delivers quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy and independence. Whether recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimers/dementia care, respite care and other programs. For more information, please visit www.AllWaysCaring.com. Follow us on Facebook and LinkedIn.
Additional Job Information
This position entails local travel. The ideal candidate MUST:
– Possess a valid drivers license
– Maintain a good driving record
– Be willing to travel up to approximately 50 miles
– Be bilingual (Spanish)
At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:
Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Retention and referral bonuses. Work with your friends
Benefits, Supplemental Plans, EAP, and 401K participation