Technical Analyst

Job Description

Oracle | Opower Client Support Engineers are technically skilled, love working with customers, and have the desire to work with meaningful, large-scale energy efficiency software production systems. You will have the opportunity to collaborate with our utility clients, Implementation Teams, Production Operations, Product Management, etc. to work on exciting and sophisticated client and production inquiries. As Opower continues to grow at a rapid pace, this position offers a great opportunity for an individual to grow their career within the team or other areas across the company.If youre excited by the idea of being part of a software company where you can grow your technical skills while having a positive impact on the environment, we want to meet you! Are you read to help us engage the millions of people who are in the dark about their energy use?

Career Level – IC2

Responsibilities

Work with Implementation Teams, Engineering, Product, and System Operations to help triage and address client/production issues via email, phone, and ticketing system with Opower clients

Act as a client-facing subject matter expert

Gather and analyze information, evaluate impacts, resolve, or escalate issues as needed

Manage client expectations, both internally and externally

Ensure support service level agreements (SLAs) are achieved

Work on special projects to help improve processes, documentation, and overall client experience

Deliver training sessions and webinars to Opower’s clients

Flexibility to be a part of a rotational on-call schedule working MST or PST hours

About You

Self-starter and quick learner

Detail orientated

Very centered on the customer experience

Strong professional and interpersonal communication skills

Technical hands-on troubleshooting skills or ability to learn quickly

SQL/MySQL or databases troubleshooting experience/skills, or the ability to learn

Comfortable working in UNIX command line, and understands UNIX file permissions

Bachelor’s degree (Math, Physics, Computer Science, Business, or Engineering preferred)

Experience supporting a ‘Software as a Service’ platform a plus

Experience in consulting, software development, 2nd or 3rd tier technical support, technical project management, and/or training delivery a plus

This is a remote based role working MST or PST hours

Sponsorship not available at this time

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $20.19 to $54.13 per hour; from $42,000 to $112,600 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40 years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling 1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer