Supervisor Operations Support

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE:

The Operations Support Supervisor will be responsible for supervising the execution of their respective process, ensuring that the process is aligned to the needs of the business, that we drive consistency of the process, and that we measure the performance of the given process.

This role will also:

• Supervise their respective shared services process team

• Assumes full People Leadership Responsibilities inclusive of: Time & Attendance Management, Recruiting, Team

Development & Effectiveness, & Employee Engagement and Creating a Positive Employee Experience

• Strong collaboration with manager and business partners to understand the impact of their respective process on all

business units

• Assists in documenting processes and helps identify staff training needs

• Monitors performance metrics outlined for each process and that performance for their is measured and reported on

• Supports improving performance in relation to performance metrics, as well as process improvement

• Aides the education of business partners and customers on the impacts between business processes and business activities

• Collaborates across business processes and business segments to ensure alignment of processes to best practices

• Performs and audits necessary DOA

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Customer management, employee management, safety management, interpersonal relationship and leadership skills

• Take care of internal and external customer needs and expectations

• Identify and raise awareness towards process gaps to enable efficiency & effectiveness

• Ensure adherence to a set of quality standards and deliver the best possible customer experience

• Challenge the status quo, analyze processes and assess potential to apply innovative enhancements

• Models and enables developmental support of High Impact Behaviors for direct reports

• Operational support management; autonomy to make decisions that impact team within divisional/department span of

control

• Task execution for area of responsibility up to levels defined in Xylem’s DOA policy (can be approver of approver)

• Drive a culture of accountability, continuous improvement, and personal excellence

• Work constructively with other functional areas throughout the organization, such as training, field service, and recruiting, to

share ideas and leverage best practices

• Demonstrates leadership behaviors of candid communication, collaboration, developing people, embracing DEI and

innovation

Salary range:

$62,000.00 – $99,000.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation