ERP/Salesforce Business Systems Analyst

ERP/Salesforce Business Systems Analyst

Category: Business Analysis (functional and technical)

Main location: United States, Ohio, Cleveland

Position ID: J1024-0128

Employment Type: Full Time

Position Description:

This is an onsite position based in Cleveland, OH. Remote work is not acceptable for this role.

CGI is seeking an experienced Business Systems Analyst (BSA) to join our team. The ideal candidate will have a strong background in ERP systems such as Quipware, Sage, NDS, and EBS, as well as extensive knowledge of Salesforce and Business Central. This role involves working closely with cross-functional teams to identify business requirements, develop solutions, and drive the implementation of ERP and CRM systems to meet business objectives.

Your future duties and responsibilities:

• Act as a liaison between stakeholders, business users, and technical teams to gather and document business requirements.

• Analyze and understand business processes, workflows, and system integrations in ERP systems (Quipware, Sage, NDS….).

• Collaborate with business units to identify opportunities for process improvements and automation.

• Customize and configure ERP and CRM systems, particularly Business Central and Salesforce, to meet business needs.

• Work with development teams to ensure successful delivery of technical solutions based on business requirements.

• Develop functional specifications, use cases, and user stories for ERP and Salesforce implementation and enhancement projects.

• Conduct system testing, data validation, and provide support during user acceptance testing (UAT).

• Provide training and support to end users on ERP and CRM systems.

• Monitor system performance, troubleshoot issues, and provide recommendations for optimization.

• Stay up-to-date with industry trends and emerging technologies related to ERP and CRM systems.

Required qualifications to be successful in this role:

• Bachelor’s degree in Information Technology, Business Administration, or a related field.

• 5 years of experience as a Business Systems Analyst working with ERP systems (Quipware, Sage, NDS, Business Central, EBS).

• Strong experience with Salesforce and Business Central is required.

• Proven ability to analyze, design, and implement business process improvements in ERP and CRM environments.

• Excellent understanding of system integrations, data mapping, and reporting.

• Strong problem-solving skills and the ability to work independently and within a team.

• Excellent communication and stakeholder management skills.

Preferred Skills:

• Experience with ERP consolidation, data migration and system upgrades.

• Experience in managing ERP or Salesforce implementation projects.

#LI-KW1

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skills level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate for this type of position of the current range of $60,300 – $133,500.

At CGI, we call our professionals members to reinforce that all who join our organization are, as owners, empowered to take part in the challenges and rewards that come from building an outstanding company. CGI s benefits include:

• Competitive base salaries

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

• 401(k) Plan and Profit Participation for eligible members

• Generous holidays, vacation, and sick leave plans

• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;

• Back-up childcare, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.

Skills:

ERP System CSB

Jira

Requirements Analysis

Agile Testing

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.