Customer Service Manager – ONSITE

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Customer Service Manager for Leica Biosystems is responsible for ensuring execution on all aspects of order processing and management including customer and sales support, providing leadership and driving continuous improvements to yield a top-notch customer experience.

This position is part of the Customer Service Team located in Deer Park, Illinois and will be ONSITE. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the Customer Service Organization and report to the Director, Customer Service. If you thrive in a fast-paced leadership role and want to work to build a world-class customer service organization—read on.

In this role, you will have the opportunity to:

Collaborate with business management and support teams to ensure strong execution, delivery of customer value, and positive business results.

Ensure order fulfilment based on customer requirements and revenue recognition goals are achieved.

Establish and measure daily management goals, critical metrics and performance objectives to drive team focus on improving quality, process, delivery, inventory and overall customer experience.

Provide coaching and performance feedback to team of direct reports.

Authorize retention of data and preparation of documents, while adhering to all regulatory compliance and company policies and procedures.

Implement and process customer purchase orders and tracking of goods to customer site to complete invoicing. Works with business units, logistics, carriers and service coordination teams to ensure product delivery.

The essential requirements of the job include:

Bachelor’s degree with 7 years’ Customer Service management experience OR Master’s degree with 5 years’ Customer Service management experience

5 years previous people management experience

5 years customer-facing experience with dynamic responsibilities

Experience in call center or distribution environments.

Prior experience with SAP other ERP environment

Demonstrated knowledge of customer support processes (i.e., pricing, returns, delivery, etc.)

Travel Requirements:

This position requires up to 10% domestic travel, which includes overnight stays.

It would be a plus if you also possess previous experience in:

7 years progressively increasing responsibility in customer service or support roles.

Experience in either Medical Service, call center, distribution environments.

SFDC, EDI, GHX and e-commerce

DBS experience and/or process improvement experience.

This job is eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.