Product Support Specialist – R-21549-6115

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12241226 At Panduit, Our
People Make the Difference. Were looking for individuals who share our
passion for innovation, diversity and inclusion, and sustainability.

What You Will Do

As a Product Support Specialist, youll be the internal advocate for
our customers, ensuring their needs are met swiftly and effectively.
Youll coordinate across all departments to address and resolve
customer inquiries, both stated and implied, providing clear
communication and proactive solutions. Your role will involve engaging
with customers through various channels, offering expert advice before
and after sales, and managing crucial information to deliver a seamless
and exceptional customer experience.

– Solve complex customer issues with in-depth product knowledge across
various applications and competitor lines.
– Act as the primary contact for Panduit customers.
– Address problems with Panduits computer printable and labeling
system products.
– Handle technical requests through all communication channels,
providing coaching and support as needed.
– Build and maintain relationships with global colleagues and product
management to ensure timely resolutions.
– Gather and organize large data sets for self-service product
information portals.
– Develop strong connections with account teams and partners to
support sales initiatives.

What You Will Bring

– Bachelors degree in business, marketing, or engineering focus
required, or relevant equivalent experience in lieu of degree.
– Years of Experience: 2-4 years of customer service or product
support role

What We Can Offer You

– Competitive Total Rewards Program with health and financial
benefits.
– Flexible work options. This role will require you to be in the
office 50% of the time (schedule based on managers discretion).
– Generous vacation, sick days, holidays, and a volunteer day.
– 401K match and profit sharing.
– Multiple healthcare options.
– Parental leave.
– Growth and development opportunities.

Join us in building a sustainable and connected world. Apply online to
be part of the Panduit team. Were an Equal Opportunity Employer,
dedicated to creating an inclusive workplace for all.

Work Shift

Day (United States of America)