Financial Center Manager (Kankakee) – R7742-2567

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The Financial Center Manager I will be responsible for the achievement
of specified banking center and banking center staff performance goals,
on-going achievement, profitability, deposit and loan growth, and fee
income. The FCM will build, develop and lead a team that is focused on
providing clients with an exceptional client experience by presenting
financial solutions to meet the clients needs. By focusing on the
client, doing the right thing, and striving to make a difference, the
team will build long-lasting core client relationships. The FCM is
accountable for driving new client acquisition, retention and growth of
core consumer and small business client relationships, as well as
growing non-interest revenue. In additional, the FCM is responsible for
building strong internal partnerships with key specialists and partners
within FFB to meet client needs and contribute to the growth of the
Market in which they serve. less than br>The FCM will create a
team-oriented environment and will foster associate satisfaction through
coaching, career development and support. The FCM will build and
maintain strong community alliances and integrate into the communities
they serve. The FCM may act as a mentor for onboarding new associates
within their specified market. The FCM is responsible for adherence to
all compliance and regulatory procedures including, but not limited to:
BSA, Check 21, CIP, CRA, HMDA, Reg B, Reg D, Reg E, Reg CC, Truth in
Savings, Privacy Compliance and the Patriot Act.

Essential Functions/Responsibilities: Model the way for peers and
coworkers aligned with First Financials Mission and Values. Maintain a
banking center environment and commitment to exceptional client
experience to foster client loyalty and relationship development. Ensure
that banking center performance goals are met or exceeded, within their
respective branch and supporting the overall goals of the District and
Region. Foster an inclusive and team-oriented environment, leading
communication efforts and team collaboration at every level. Develop and
lead a team who is knowledgeable in bank products, processes, policies
and procedures, and willing to help each other and other teams in the
District. Overall responsibility for managing banking center success
which includes daily operations, successful audit scores, and sales
execution. Open deposit accounts, accept and key loan applications,
close loans, and assist, coach, and lead the branch teams execution of
growing accounts; loans and deposits, both consumer and business.
Actively manage the onboarding of new clients, ensure client follow up
calls are conducted in the proper time frame. Manage overall financial
center sales and the overall performance, understanding how it impacts
the District and company. Engage in coaching and recognition. Update
team members on progress towards goals. Develop strong business
relationships with key partners focusing on deepening client
relationships, finding new opportunities, and sharing client
relationships, making needed introductions/referrals. Including, but not
limited to: Business Specialists, Worklife Specialists, Financial
Wellness Advisors, Preferred Bankers, Private Bankers, Wealth Advisors,
Mortgage Loan Officers, and Commercial Partners. Integrate well into the
community, developing outside sales opportunities through visibility and
active participation in community groups. Discover and support
site-specific events open to the community. Manage the day-to-day
activities that align with The First Financial Bank Expe ience (FFB
Experience) Daily activities that align with The First Financial Bank
Experience (FFB Experience), including but not limited to: Ensure that
all associates are delivering a quality client experience. Deepen and
expand relationships of clients. Actively manage the onboarding of
clients. Lead the daily huddles and team meetings. Attract new
associates who align with the First Financial Bank/FOCUS culture and be
a continued resource to that associate to promote engagement. Assist
District Leader and Retail Regional President with interviewing
prospective candidates. Ensure all associates actively manage their
respective client relationships. Develop associates through
observational coaching, joint sales calls, and utilization of the
coaching model. (R.O.P.E.) Maintain all operational and risk management
standards Assist District Leader with facilitation of conference calls
and leading of team meetings and District/Region communication. Act as a
liaison between peers, the District Leader, and Retail Regional
President, supporting and delivering on retail-wide initiatives,
communication, and engagement. Typically the Financial Center Manager
III is only responsible for leading a single office. Minimum Knowledge,
Skills, and Abilities Needed to Perform Essential Functions of the Job
1-2 years of experience in coaching and/or mentoring