Systems Engineer – Food & Beverage or Hospitality Industry

Job Description

Systems Engineer – Food & Beverage or Hospitality Industry

Location: United States/Remote

Travel: Up to 25%

Visa Sponsorship: Not available for this position

About Us:

Oracle Food and Beverage is on the lookout for a Systems Engineer to join our dynamic Simphony Point of Sale and Back Office Development teams. This is a unique opportunity to leverage your skills in a role focused on providing exceptional support to our customer base. You’ll tackle complex, multi-layered issues involving applications, networks, and databases—where the buck stops here! Our team wears many hats and addresses challenging problems escalated by the L2 support team.

Skills We’re Looking For:

Experience: 2 years supporting cloud software products.

Preferred Knowledge: Familiarity with Oracle Simphony, Reporting and Analytics, Inventory Management, Labor Management, or Gift and Loyalty solutions.

Technical Acumen: Strong understanding of software product integrations.

Analytical Skills: Proven ability to troubleshoot and solve problems effectively.

Communication: Excellent written and verbal communication skills.

Software Development Insight: Understanding of the software development process.

Systems Expertise: Strong experience with Windows and Linux environments.

Database Knowledge: Understanding of database operations and functionality.

OCI Technologies: Experience with Oracle Cloud Infrastructure preferred.

Network Troubleshooting: Ability to diagnose and resolve LAN/WAN issues impacting application performance.

VPN and Networking Skills: Familiarity with VPN technology, routers, and configurable switches.

Wireless Network Experience: Ability to troubleshoot wireless networks and access points.

Educational Background: BS/MS in Computer Science, Information Systems, or equivalent experience.

Key Responsibilities:

Issue Reproduction: Reproduce issues reported from the field in Back Office and Simphony products.

Problem Identification: Identify, document, and escalate software deficiencies for correction by the Development team.

Collaboration: Work closely with Cloud Operations and Development to implement permanent solutions.

Documentation: Create documentation and knowledge articles for peers and junior support teams.

User Stories: Build user stories to capture customer needs and feedback.

On-Call Support: Participate in an on-call schedule for after-hours support of critical issues.

Testing: Test patches for Enterprise Back Office and Simphony products as required.

Customer Travel: Travel to customer sites as needed for hands-on support.

Join us and play a pivotal role in enhancing our systems while ensuring our customers receive top-tier support. If you’re passionate about technology and the hospitality industry, we want to hear from you!

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $68,300 to $158,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40 years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling 1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer