Remote Hands Technician

Job Description

The Remote Hands Technician I will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician I may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Remote Hands Technician I will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician I will also assist other members of the Operations Team ensuring 100% uptime to all customers.

Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:

Equipment Rack and Stack

Cable, terminate, and dress fiber or copper network cabling

Assist customers with the diagnosis of hardware and software issues on their equipment

Power cycling of customer equipment

Perform cabinet/cage audits

Blade/Card, Memory, Hard Drive, and Transceiver installation or removal

Testing and troubleshooting of copper and fiber optic circuits

Assist with migrations of equipment, power, or networking devices

Shipping and Receiving of packages

Receive, install and test customer and internal cross connects of copper and fiber optic interconnections

Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)

Provide timely customer and internal updates using a computer based ticketing system

Assist with the documentation and inventory verification/counts

Adherence to Standard Operating Procedures

Maintain overall Data Center cleanliness and appearance

Work flexible shift schedules

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

1 years of experience in Telecommunications or IT related field

Basic understanding of telecom structured cabling standards

Understanding of network device deployment

Ability to communicate written and verbally

Work flexible shift schedules

Provide rotational on-call coverage

Knowledge of Telcordia installation standards

General knowledge of AC/DC electrical theory

Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)

Knowledge of inventory control

Effective organizational skills and attention to detail

Strong analytical skills

Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.