Network Engineer II

Network Engineer II – Service Desk Team

The Network Engineer II is primarily responsible for working on a team at the Red River Service Desk at our HQ location in Chantilly, VA. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. Our engineers are responsible for maintaining user uptime and improving their experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization’s reputation with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management/maintenance processes. This position requires dedication, persistence, effective utilization of provided resources, and the ability to deliver superior customer service.

Essential Duties and Responsibilities:

Handle tickets submitted by users and customer points of contact

Monitor and respond to alerts on network equipment such as firewalls, routers, switches, WLAN Controllers, WAPs, and FMCs

Support and troubleshoot firewalls, routers, switches, wireless, and other components of LAN and WAN networks from a wide variety of vendors

Maintain and upgrade/update network infrastructure

Maintain network performance through network monitoring and analysis, performance tuning, troubleshooting network problems, and escalating issues to vendors

Promote network security by maintaining proper network access control, evaluating security policies/rules, and maintaining documentation

Ensure network device firmware and Cisco IOS images including FMC, FTD, ASA, WLC, routers, and switches are up to date for all customers, performing upgrades when necessary

Work with monitoring tools, logs, and management portals to investigate issues with network traffic and performance

Collaborate and communicate with other team members to provide excellent service and ticket resolution

Act as a mentor to junior Red River engineers

Respond to escalation calls as part of the after hours on-call rotation (approximately one week every two months)

Minimum Experience:

3 years of network engineering experience, including:

Basic understanding of routing protocols

Basic understanding wireless LAN technologies

Basic understanding of various WAN connectivity designs (Metro-E, MPLS, P2P, SD-WAN)

Intermediate understanding of multi-vendor firewalls such as Cisco, Meraki, Palo Alto, and Fortinet

Intermediate understanding of multi-vendor switching such as Cisco Catalyst/Nexus switching, Aruba, HPE, and Juniper

Intermediate understanding of WLAN technologies from Cisco, Meraki, Aruba, and ExtremeNetworks

Intermediate understanding of IPSEC VPN configurations

Firm understanding of TCP/IP and core networking fundamentals mastery

Experience troubleshooting/configuring firewalls from multiple common vendors

Experience working with multiple environments that utilize a wide variety of network infrastructure

Experience working with ServiceNow or a similar ticketing system

Desired Experience:

Experience with Cisco UC, WebEx, and Microsoft Teams Calling, including user MACDs

Experience with Meraki switching, wireless, and security appliances strongly desired

Experience working at an IT MSP strongly desired

Experience with Aruba EdgeConnect SD-WAN troubleshooting and configuration

Experience troubleshooting and managing Juniper Mist Access Points

Experience troubleshooting and configuring Aruba ClearPass

Education and Certifications:

Required certifications: CCNA

Desired Certifications: CCNP Enterprise, Palo Alto Certified Network Security Administrator (PCNSA), Palo Alto Networks Certified Network Security Engineer (PCNSE), Junos Associate (JNCIA-Junos), Aruba Certified Associate – Network Security

Bachelor’s degree desired

Additionally, an ideal candidate will possess :

Strong consulting and communication skills

Confidence and experience working directly with clients

Strong ability to work in a team-based environment

Ability to be a self-starter with advanced time management skills

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here (https://redriver.com/wp-content/uploads/2023/12/Benefits-At-a-Glance-2024-1.pdf) . If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

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Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That’s what it means to Rock the Red. Are you ready?

We work with purpose, looking to disrupt the status quo in meaningful ways.

We act with integrity, showing respect for all and demonstrating our commitment to ethics

We value collaboration and work as a team to accomplish goals

We elevate creativity, and support curiosity to re-imagine the use of technology

We have a strong work ethic, and seek continuous improvement in all we do

We embrace philanthropy, working together to drive positive change and lasting impact within communities around us

Please see the linked document below for our consumer privacy notice. The notice provides you with information about what Red River Technology LLC and its affiliates (collectively referred to as “Company”, “we”, “our” or “us”) may collect about you, how this information may be used by Company, your privacy rights and the Company’s obligations in accordance with California Consumer Privacy Act of 2018 (“CCPA”) and the California Privacy Rights Act of 2020 (“CPRA”).

https://redriver.com/wp-content/uploads/2023/08/CPRA-Notice-to-Employees-updated30.pdf

https://www.dol.gov/agencies/ofccp/posters