Retail Sales Support

Optimum
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and were on the hunt for enthusiastic professionals to join our team! We understand that connectivity isnt just a luxury anymore – its a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means youll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We areOptimum!

Job Summary

You are part of building and creating a new partnership with our customers. You are the face of the Optimum brand. You are a brand ambassador with a curious mind that feels comfortable in a digital space. You understand the best customer experience starts with you, along with support of your team members. Making customers feel welcome, guiding them on their store journey and help build brand relationships. Maintains accurate inventory, clean stores, and ensures excited customers who come back to learn more.

Responsibilities

Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.
Will greet customers, during peak times identifying sales opportunities and connecting customers to sales consultant in a timely manner. The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Optimum services.
Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for “buy-online-pick-up” in-store order fulfillment.
Serves as an in-store expert for Mobile support. Providing in-store post-sales support for device data transfers and phone number ports.
Supports the onboarding of a Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.
Assists Store Leadership in Inventory and Merchandising responsibilities:
Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.
Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity.

Qualifications

High School diploma or equivalent
Minimum one year of work experience
Willing to work a flexible schedule which may include evenings, weekends and holidays
Role is overtime eligible
For some locations, the ability to travel to other stores within 35 miles may be required and will be discussed upon interview
Knowledge of Microsoft Word, Excel, and Outlook
Must be able to carry and lift up to 25 pound boxes and remaining in a stationary position, often… For full info follow application link.

We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace