Centralized Scheduler

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

Responsible for scheduling patients for diagnostic tests and procedures as ordered by referring physicians. Responsible for informing patient and/or physician staff of proper preparation and instructions for tests ordered, and any pre-certs they need to acquire. Responsible for verification of orders for all appointments scheduled. Must maintain effective communication with physician offices and ancillary departments with the hospital.

Responsibilities:

Scheduling Competency Skills Assessment

Communicates effectively with external customers over the telephone.

Efficient and accurate keyboard usage

Processes requests for appointments

Uses good judgement in determining the type and location of requested appointment

Collaborates with clinical staff to accommodate appointment requests.

Obtains physician order for appointment/ procedure as necessary

Coordinate special tests with Radiologist availability schedule

Create a visit in the billing system in conjunction to the scheduled appointment

Reschedule or cancel appointments as requested

Perform medical necessity screening on all Medicare Patients

Accurately and completely complete the “Accept” format as designed by the clinical department for each appointment type

Notify caller of any scheduling “preparations” attached to each appointment type as designed by the clinical department.

Processes faxes received either by external fax or fax software (Proficient)

Accurate use of medical terminology

Other information:

Certified Healthcare Assess Associate from National Association of Healthcare Assess Managers (NAHAM) preferred

2 years of experience in Healthcare/Medical – Medical Secretary Knowledge of medical / imaging terminology Telephone experience required.

Significant computer experience required Working knowledge of hospital scheduling system preferred.

Customer Service experience required.

Job Details

Legal Employer: Nash Hospitals

Entity: Nash UNC Health Care

Organization Unit: NGH Registration Discharge

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: NASH HC

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.