Front Desk Agent

Responsibilities and requirements:

– Take reservations and assist guests with any questions regarding room features, property amenities, services, hours of operation, and local areas of interest.
– Ensure all guests are checked in/out in a courteous and timely manner.
– Review Front Office Log daily and monitor all VIP/Special Guests request.
– Must always be aware of current rates, packages, and promotions.
– Log and deliver all messages, packages, and mail in a timely professional manner.
– Perform, compute, and ensure all tasks/duties on checklist are completed in a timely manner.
– Run room status reports and relay necessary information to affected departments.
– Comply with standards/regulations to encourage a safe and efficient hotel operation.
– Assist with training/cross training for new hires and current employees.
– Maintain a high standard of professional appearance/grooming to include wearing the proper uniform and name tag.
– Participate in day-to-day operations and establish a pleasant relationship with staff.
– Attend/Participate in all meetings and training required by management.
– Perform other duties as assigned by management.

Qualifications and Education Requirements

– High school diploma or GED required.
– Must be 18 years old.
– Microsoft Office Suite (Outlook, Excel, Word) preferred.
– Detail oriented with strong verbal/written communication skills required.
– Able to work well in stressful situations and maintain composure under pressure.
– Strong mathematical skills required to complete payment processing.
– Must pass a background check and drug screen.

Physical requirements

– Must be able to stand/walk for extended periods of time.
– Able to lift, carry, push, and pull up to 10-25 lbs.

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