Patient Retention Rep – Coastal Vascular & Interventional

Overview

Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.

As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge:

We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business.

We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care.

We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, that provides easy predictable billing to patients.

We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines.

The new SCA Health represents who we are today and where we are going—and the growing career opportunities for YOU.

Responsibilities

Job consists of answering a high volume of calls, scheduling patients for routine office visits, in-office ultrasound appointments, etc. The ideal candidate will need to be able to communicate well, be organized, and multitask. Will also require sitting for long periods of time and working in a busy environment.

Responsibilities:

Answer a large volume of phone calls for entirety of work shift assigned.

Schedule appointments from a compiled list based on doctors follow up recommendation.

Know the preparation and protocols if there is one for each exam being scheduled.

Research doctors orders, previous imaging studies, and clinical notes when needed.

Confirm patients appointments, insurance, primary care doctor, and demographics.

Must document notes when accessing a patient account.

Maintain patient confidentiality.

Qualifications

Knowledge:

Knowledge of medical terminology and organizational services.

Knowledge of staff responsibilities to accurately direct callers.

Knowledge of administrative processes, procedures, claims processing, and preparing patient charts.

Knowledge of basic math and modern office procedures.

Skills:

Ability to use multi-line phone system, including transferring calls.

Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.

Ability to use spreadsheets and word processing software.

Adequate hearing to answer phone and speak with patients.

Ability to speak clearly and loudly enough to be heard by callers and patients.

Abilities:

Ability to work well under pressure with minimal supervision.

Ability to elicit appropriate information to route calls to the appropriate person.

Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.

Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

USD $16.00/Hr. USD $18.50/Hr.