General Manager

General Manager Lanse, MI

The General Manager is the leader of the Potbelly shop! They should bring their good vibes every day to create an environment of belonging and teamwork in order to make Potbelly a fun place for our team members and customers, too.

Whats In It For You:
Competitive pay with performance-based annual raises!
Medical, Dental & Vision Insurance
Domestic Partnership Benefits
Paid Parental Leave
FSA and HSA with Employer Contribution
Commuter Benefit Program
Retirement Savings 401(k) with company match
Employee Assistance Program
Paid Time Off
Discount Program
Flexible Work Schedule
Career growth opportunities
If hired, you must meet and maintain all eligibility requirements to qualify

What you bring to the table…
You want to delight customers with great food and good vibes
You are friendly and customer service oriented
You have strong written and verbal communication skills
You love working in a fast-paced environment
Youre a team player
You enjoy problem-solving
You have open availability
Youre able to maintain deadlines and prioritize while running an effective shift
You have strong organizational skills and the ability to multitask
You can handle the heat of the kitchen – knife skills are a plus!
You enjoy higher levels of noise from music, customer and employee traffic
You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
You are able to build and develop strong teams and handle conflict resolution
You have strong interviewing skills
Youre able to write effective schedules and maintain labor goals
You have Microsoft Office skills
You have a strong business acumen
You have the ability to understand and interpret financial reports
Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred.
Youre able to stand/walk for 8-9 hours or as needed
You have the ability/stamina to work a minimum of 45 hours per week
Youre able to lift up to 10 pounds frequently and up to 50 pounds occasionally
Illinois Applicants – all IL employees are required to become food safety certified within 30 days of employment.

Job Duties and Functions
Train, coach, and develop all shop team members to realize their potential
Assess staff abilities. Create and implement effective development plans
Interview, select and hire great people who represent Potbelly Values
Develop and maintain Good Vibes culture that fosters strong attraction & retention
Effectively schedule Associates, Certified Trainers and Shift Leaders
Update communication board with critical shop information
Hold regular meetings with key shop staff
Effectively delegate tasks to team and ensure a high standard of execution
Ensure all security procedures are followed
Ensure back-of-the-house procedural standards are met
Count drawers and follow proper daily cash handling procedures
Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
Control cost of goods, variances and inventories within the shop
Create a marketing plan. Lead local shop marketing to increase sales. A GM ideally is involved in the community, the school and local business, social and not-for-profit activities
Control assigned P&L line items
Must spend 80-90% of time on the shop floor in the Front of the House
Ability to maintain deadlines and prioritize while running an effective shift
Comply with health and safety standards for food, cleanliness and safety
Effectively handle customer complaints/issues
Others duties as assigned

-As a requirement of the pos