Lead Systems Operations Engineer

About this role:

Wells Fargo is seeking a Lead Systems Engineer in Technology as part of The Consumer Technology (CT) organization leading our journey to Cloud Computing.

This resource will drive the technology transformation and adoption of SRE aligned enterprise capabilities and products, launch new tooling enablement, automate away complex issues, and integrate with the latest technology. Site Reliability Engineers leverage their experience as software and systems engineers to ensure applications onboarded to SRE are available, have full stack observability, introduce continuous improvement through code and automation, provide operational insight through analytics, continuously test, are integrated with CI/D and work with application teams to ensure products and service we provide are always on.

This Lead Systems Engineer will be responsible for: Support Site Reliability Engineering capabilities at Wells Fargo Merchant Card Services igniting the practice, principles, and culture leading by example. Train skilled engineers by growing the practice within Card and Merchant Services and partnering with peer platform embedded SRE teams. Leverage enterprise capabilities, tools, and innovation improving availability in a complex ecosystem by evolving observability, monitoring, logging, synthetic monitoring, and chaos engineering. Help to evolve our environment introducing self-healing and autonomic capabilities solving for complex operational and systemic issues with precision including building and training models, automating cognitive processes to improve availability of products we provide to customers.

Automate key SRE metrics and IT Service Operations processes including customer impact, % availability of critical business flows, SLO/SLI adherence, error budget, automate incident process for IT Service Operations through data integrating with unified communications, and alerting/notification systems. Share support responsibilities for critical applications and customer journeys onboarded to SRE including remediation of issues through Agile, conduct blameless postmortems, root cause analysis, and introduce continuous improvement solving problems once and for all with the goal of no repeats.

In this role, you will:

Act as an advisor to leadership to develop or influence applications, network, information security, database, operating systems, or web technologies for highly complex business and technical needs across multiple groups.

Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking .

Translate advanced technology experience, an in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions.

Provide vision, direction and expertise to leadership on implementing innovative and significant business solutions.

Maintain knowledge of industry best practices and new technologies and recommends innovations that enhance operations or provide a competitive advantage to the organization.

Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership.

Lead efforts for installed systems and infrastructure, complex application upgrades and vulnerability remediation efforts, within the systems Operations functional area.

Lead team to meet complex technical deliverables while leveraging solid understanding of technical process controls or standards.

Act independently as a liaison for the line of business in support of daily inquiries, problem and incident management, project delivery, and escalations by following established guidebooks.

Liaise with functional or operational managers to understand their current and future information needs and develop plans and schedules for integrating these needs into existing operations.

Recommend solutions to resolve technical issues and achieve highest levels of systems and infrastructure availability by automating platform activities to lower human intervention time on related tasks.

Review and analyze complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.

Facilitate discussions on preventative action, root cause analysis and resolutions with service management.

Collaborate and consult with peers, senior-level managers, vendors, and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability and reliability.

Provide training and mentoring to lower and medium experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards

Collaborate with development teams to update business continuity plans and provide input on development of new and existing support guidebooks.

Required Qualifications

5 years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

5 years of application support using RedHat Linux and/or Windows operating systems, as well as supporting applications that utilize database management systems such as MS SQL Server, Oracle, or Mongo.

5 years of experience supporting cloud technologies.

5 years of experience with Application performance, monitoring and optimization using tools such Blaze meter, JMeter, Splunk and AppDynamics, Elastic and Grafana

5 years of experience with scripting languages such as Bash, PowerShell, Python, Shell, VBScript, or JavaScript

3 years of experience designing and managing Splunk Dashboards, reports, lookup tables, and summary indexes.

5 years of application production support experience

Desired Qualifications

5 Years of PEGA experience

Pega Certification.

4 years of application production support experience

3 years of infrastructure support experience

5 years of experience troubleshooting environments across the entire architecture (i.e., applications to infrastructure)

Knowledge and understanding of system monitoring and automation.

Knowledge and understanding of system/application architecture and design concepts.

Experience with one or more Agile tools used for tracking user stories or backlogs, such as Confluence or Jira

Posting End Date:

9 Oct 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company: WELLS FARGO BANK

Req Number: R-405356-3

Updated: Sun Oct 06 04:29:32 UTC 2024

Location: WEST DES MOINES,Iowa