Member Account Representative – DF1949

JOB REQUIREMENTS: Part-time Member Account Representative (20 Hours) –
DF1949 Hourly Wage: $16.90 -$18.92 (candidates with significant
related experience may be higher) This position involves the ability to
accurately process Member transactions as requested. Open new accounts,
unsecured loans, credit cards and kwik cash loans. This position may
also require working at other office locations. Responsible for actively
building relationships by meeting Member needs with Royals products
and services, providing electronic service demonstrations, and resolving
any Member inquiries in an efficient, accurate and friendly manner.
Support NPS (Net Promoter Score) initiatives in the office by providing
exceptional service, guided by Royals Core Values, creating loyal
Members. Team Member Benefits Royal is proud to take care of our team
members and their families! Royal offers a 5% 401k employer match, paid
family and sick leave, vacation and sick time accruals, childcare
reimbursement, tuition and student loan debt assistance, pet insurance,
and much more! Work Schedule: This position is Part-time working
approximately 20 hours per week. The hours will vary between 9:30am
6:15pm Monday through Friday and every other Saturday 9:30am 2:15pm.
Training: Prior to starting a normal work schedule, new Royal team
members must attend Foundation Training at our Corporate Center in Eau
Claire, WI from 9:00am – 4:30pm on Monday and Tuesday during their first
week of employment. Out of town learners will be reimbursed costs
related to travel and lodging. Foundation Training covers fundamental
information about Royals culture and core values which sets the stage
for team members to be successful within our organization. After
Foundation training is completed, Member Account Representatives will
participate in an additional 9 days of training split between Learning
Center and Tactical Branch locations prior to serving Members
independently at your Home Branch. Learning Center: Held at one of
three locations (Eau Claire, White Bear Lake, or Somerset), this
classroom style training is conducted via Zoom by a live facilitator and
covers the fundamental aspects of your role. You will be supported by an
in-person content matter expert alongside you to assist your learning.
Training will run from 9:00am 4:30pm on these days. Tactical Branch:
This hands-on training experience will provide you the opportunity to
work 1:1 with a dedicated OJT (on the job trainer) for six days to
practice the things you learned at the Learning Center in a live branch
environment prior to getting in front of Members. Equal Opportunity
Employer-minorities/females/veterans/individuals with
disabilities/sexual orientation/gender identity OTHER
EXPERIENCE AND QUALIFICATIONS: Required Education/Experience/Skills:
High School Diploma or equivalent Good organizational skills
Strong sense of customer service Strong written and verbal
communication skills Excellent time management skills Strong
interviewing and listening skills Handle and resolve recurring
problems Work productively in an environment with high levels of
interruption Work in a team environment Able to pay meticulous
attention to detail Produce accurate and high-quality materials, data
entry, and transactions Basic skills using smartphones/tablets and
the ability to demonstrate use of current technology Communicate and
live RCUs core purpose and values, these define and drive our
organizational culture Preferred Education/Experience/Skills:
Previous customer service and cash handling experience Previous
experience working in a financial institution APPLICATION
INSTRUCTIONS: Apply Online:
https://ars2.equest.com/?responseid=0f63ce103a1df233f11d41a8acb46fd6
Other: Applicants ONLY to apply via URL link provided!