FULL-TIME RETAIL BANKER FLOATING

This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4336379

To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed within are
representative of the knowledge, skill, and/or ability required.

– Candidate must be, at a minimum, 18 years of age.
– High school diploma or general education degree (GED) required.
– 1 – 2 years post-secondary education and/or cash handling, customer
service, relevant banking, or professional experience preferred.
– Position will begin as a Retail Banker with intent to promote to
Retail Banking Specialist as skills are mastered.
– Ability to travel outside of market for necessary bank training.
– Reliable transportation and ability to travel between branches
within designated market as scheduled required.

HOURS OF AVAILABILITY:Regularly Scheduled Hours/Week: 40 ()
Hours

Applicant should be available to be scheduled:Monday – Thursday 7:45
am – 5:00pm | Friday: 7:45 am – 6:00 pm |Saturday
Rotation: 8:45 am – 12:15 pm (1-2 per month)Extended working
hours may be required

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Training consists of learning and developing the essential duties listed
below:

Maintain strict privacy regarding customer account information. Maintain
customer confidence and protect bank operations by keeping information
confidential.

Provide customers with exceptional customer service and execute
operational excellence. In person: Greet every customer with a smile,
maintain eye contact, call them by name, stay connected in conversation
and let them know they are appreciated. When on the telephone: Speak
with a smile, call them by name, stay connected in the conversation and
let them know they are appreciated.

Process deposits, withdrawals, cash advances, issue Cashiers Checks, and
cash checks, securing proper identification and following teller
policies and procedures. Examine checks deposited and determine proper
funds availability based on regulation requirements and complete hold
notices. Identify counterfeit currency. Ability to use mathematical
skills using money (add, subtract, multiply and divide numbers) will be
required.

Visually review customer transactions verifying necessary information.

Count and balance cash using Retail Banker platform. Buy and sell
currency from the vault as necessary, ensuring that Retail Banker drawer
cash limits are not exceeded. Scan all proof work through branch capture
machine.

Receives mortgage, consumer, and other loan payments.

Ability to articulate effectively with customers by answering questions
in person or on telephone and refers customers to other bank services as
necessary. Constantly communicate and exchange information with external
and internal customers and must be able to exchange accurate information
in these situations. Ability to use common sense understanding in order
to carry out detailed written or oral instructions.

Promote bank services and products following appropriate cross-selling
procedures or directing clients to appropriate bank personnel. Refer
customers to the proper department for issues that cannot be resolved at
the teller line. Ability to read and interpret documents and write
routine correspondence via MS Outlook.

Adhere to daily opening and closing procedures. Follow prescribed
security and safety measures. Secure coins and currency at closing
ensuring that cash drawers and safes are locked in vault.

Maintain currency and coin supply as prescribed by bank policy. Manually
count, verify, and strap currency. Process coins by selling to the vault
in accordance with cash limit and coin policy. Lifting of coin and
currency up to 50 pounds as needed.

Assist with night deposits, mail deposits and ATM de osits as needed.

Complete Currency Transaction Report (CTR) and Suspicious Activity,
Identity Theft, Red Flag (SIRF) as needed. Inform the Bank Secrecy Act
Officer of any activities that appear to be suspicious, or that involve
fraud, insider abuse and/or other activities where a SIRF should be
considered as needed.

Inform Banking Center Manager and/or Retail Operation Manager of
department activities and of any problems, concerns or outages exceeding
$50.00.

Assist internal customers (other personnel) and executive management as
requested.

Complete special requests by redeeming U.S. Savings Bonds, processing
gift cards, closing accounts, taking orders for checks, exchanging
foreign currencies, completing safe-deposit box procedures, and
providing account printouts and advanced research, copies, and
referrals. Admitting customers to their safe-deposit boxes.

Balance of ATM and main cash vault as needed.

Assist with resolving Retail Banker outages and research to resolve
discrepancies.

Provide quality service by answering questions, teleph