Retail Customer Service Associate

POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to
all customers, utilizing consultative skills to anticipate customer needs,
suggest alternatives and provide solutions. This customer service focused team
member is knowledgeable in all areas of the Stores business,
including print, signs & graphics, and shipping. They will be
responsible for taking orders, coordinating activities in the Store,
providing pricing and product information, and recommending appropriate
FedEx Office products and services. The Store Consultant will operate and
maintain a wide variety of equipment, move boxes and equipment, stock
materials, manage the production queue and output, manage complex
projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be
asked to perform, and is not intended to be all-inclusive)

People

Follows instructions of supervisors and assists other team members in
performing store functions
Assists in the training of store team members

Service

Demonstrates consultative behaviors in a retail environment to understand
each customers individualized need
Provides customer expertise in printing, signs and graphics and shipping
product lines and can recommend appropriate FedEx Office products and services
Provides an outstanding customer service experience by using consultative
skills to anticipate customer needs, suggest alternatives, and find
solutions to meet customer needs
Ensures all customer problems are resolved quickly and to the satisfaction
of the customer
Takes complex customer orders using order systems and provides accurate
pricing information
Assembles parcels and prepares goods for shipping by wrapping items in
insulation, inserting items into shipping containers, weighing packages,
and affixing labels to parcels
Sets up and operates printing, binding, and other related equipment
using customer supplied original media and documents
Maintains a safe, clean and orderly retail Store

Profit

Ensures confidentiality of customer data and careful handling of
documents, media, and packages
Processes financial transactions using a Point of Sale terminal
(POS),including handling cash and making change
Cleans, repairs, and stocks all retail store printing and shipping
equipment and supplies to provide optimal performance and availability
Stays current on retail Store merchandising materials and ensures proper
display of all retail area product and signage
Takes preemptive action to prevent errors and waste
Completes required financial paperwork and may assist with financial
reporting including daily sales, close-outs and bank deposits
Follows FedEx Office standard operating procedures as well as adhering to
legal, HR, safety , customer service and security policies and procedures

Self-Management

Performs multiple tasks at the same time
Looks for opportunities to improve knowledge and skills within the retail
Store
Able to operate with minimal supervision
Adheres to all FedEx Office team member and retail store standards, as
outlined in the team member handbook
All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

High school diploma or equivalent education
6 months of specialized experience
Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:

Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with
customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring
cooperation and instruction
Ability, on a consistent basis, to function n a fast-paced
environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration
for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain
established business hours in order to support the FedEx Office business;
regular attendance and/or reporting could include regular attendance at a
physical location and/or maintaining established business hours depending on
the scope and nature of the position

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable
estimate of the current starting salary range for this role across all