Operations Coordinator- Repair (Seattle) – US_901745_ET_TKELECP11652

The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Coordinator- Repair in Seattle, WA.
Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.
ESSENTIAL JOB FUNCTIONS:

– Review Dispatch callback report to identify all callbacks held for morning service
– Verify manpower has been assigned
– Review unassigned tickets with service superintendent or service manager
– Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List. Sends detailed notification to Dispatch daily by 2:00PM
– Obtain updates from superintendent to update the Down Car List. Communicate down car information to dispatching.
– Review work in progress report weekly and provide update to regional shared services
– Provides status to National Accounts and customers on open work orders, completed callbacks and repairs. Update evening ticket with the monthly work order #.
– Maintain and track field employee vacations requests and enter into Ops tracking system.
– Act as liaison between the branch operations and regional dispatch.
– Assists mechanics with information technology downloads on mobile devices and into other Systems, ordering, brochures and tools. Order new phones and replacements for service and repair department.
– Assists managers with safety meetings and maintains documentation.
– Assists service manager with a review of weekly pre-invoicing reports. Review special accounts for billing. Obtain purchase orders for jobs that require purchase orders for billing
– Entering time and expense manually for payroll, cost corrections and Friday payroll submission. Track and send receipts to regional office.
– Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
– Performs research and review for Service Manager – which may include running Account History reports, work in process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls
– Assign assistant tickets to mechanics, as needed.
– Compile data and complete reports for high profile service accounts, as needed.
– Compile data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation)
– Review open ticket report and submits to regional dispatchers
– Review invoice on-hold reports and works with Regional Procurement Department to correct.
– Order uniforms for service
– Manage vehicles and submits change forms to LeasePlan (N/A if branch has office manager or warehouse supervisor)

Salary range is $55,000 to $75,000. The role offers a bonus based on individual and company performance. Benefits overview: health insurance, parental leave, wellness program, 401K, vacation pay, holiday pay, tuition assistance, free life insurance and disability insurance, among others.
Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity