Utility Specialist

Summary of Responsibilities

The utility services specialist works with all Avenue5 national suppliers as it relates to utilities at a property, i.e. utility billing, waste, telecom, WiFi and other services falling under this purview. This role is responsible for assisting in the onboarding of all national utility supplier accounts for new and existing properties and coordinating closure of such accounts when properties are sold or are no longer managed. The utility services specialist acts as administrative support for the utility services team.

Primary Responsibilities and Objectives

· Administer the onboarding and set up of utility billing and invoice processing for our national utility supplier accounts for new properties.

· Promote the efficiency and convenience of the utility services program to current and potential clients.

· Coordinate closure of utility supplier services when properties are sold or are no longer managed.

· Facilitate training for property and corporate associates for all utility services programs.

· Act as a liaison for internal teams as related to utility supplier integrations and on-going service issues.

· Assist in the management of the Wi-Fi, waste, telecom, emergency phone services and other utility programs.

· Process past due accounts payable with all national utility suppliers ensuring timely payments are made.

· Communicate with supplier representatives on payment status and work to resolve any pre-lien issues.

· Administer tracking and reporting metrics for all participating suppliers in the utility services program.

· Perform other duties as assigned.

Education and Experience

· High school diploma is required. Bachelor’s degree is preferred.

· One to two years of property management experience preferred.

· One to two years of experience purchasing, procurement, or sourcing experience is preferred.

· One to two years of experience in Yardi Voyager or other equivalent system is preferred.

· One to two years of experience in Salesforce or other equivalent system is preferred.

· Utility billing management experience within multi-family housing preferred.

Skills and Requirements

· Intermediate level knowledge with MS Office Suite including Outlook, Word, PowerPoint and Excel (including Excel functions).

· Possess a basic understanding of supply chain management concepts.

· Ability to work independently and prioritize effectively in a fast-paced environment.

· Excellent written and verbal communication skills.

· Detailed oriented and a desire to learn.

· Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned.

Scheduling

· Typically, normal business hours.

Environment

· Exposure to environment typically found in an office building.

Physical Requirements

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:

· Ability to lift, push and pull up to 25 pounds.

· Hearing and visual ability to observe and detect signs of emergency required .

· Must be able to sit, stand, reach, bend and stoop for extended periods of time.

· Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

· Perceiving the nature of sounds at normal speaking levels with or without correction.

· Ability to receive detailed information through oral communication, and to make the discriminations in sound.

· Visual requirements including color, depth perception, and field vision.

· Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.

· Ability to tolerate stressful situations.

· Ability to work under minimal to moderate supervision.

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Diversity

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.