Practice Office Associate – Medical Records

Req Number 138935

Job Description:

Responsible for receiving incoming telephone calls in a prompt and courteous manner, greeting patients, verifying demographic/insurance, collecting co-payments/deductibles, accessing records in EMR system, and directing patients on how to access and view records in the patient portal, and various clerical duties assigned.

Full-Time, Monday – Friday (8am-4:30pm)

Job Responsibility:

Performs filing, sorting, organizing or patient records, information and mail.

Request patient medical records for provision of supporting documentation for billing collection purposes.

Adhere to HIPAA regulations and obligations of law regarding patient information.

Promptly and professionally answers telephone calls, and if appropriate routes them appropriately.

Organizes messages and delivers them promptly to the necessary individual.

Greet patients and guests in a courteous and professional manner.

Verify insurance coverage and demographic information.

Obtain insurance referrals and authorizations.

Direct patients to appropriate waiting or clinical areas.

Explain financial obligation to patients or responsible parties and collect. copayments/co-insurance/deductibles as required.

Facilitate or create appointments for follow-up care, diagnostics procedures, physical therapy, or pain management.

Other duties as assigned by a manager or supervisor.

Job Qualification:

High school diploma or general equivalency diploma (GED).

Minimum one year of experience in a medical records position preferred.

Minimum one year of relevant experience working in a medical facility or related field.

Minimum one year experience in customer service or reception, preferably in a health care environment.Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team members base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

The salary range for this position is $34,820-$51,950/year

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.