Customer Success Manager – Life Sciences/Electron Microscopy

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Are you prepared to join an outstanding team at Thermo Fisher Scientific? As a Customer Success Manager for the US region, you will be a vital part of our Global Solutions Team within the Materials and Structural Analysis Division (MSD). This outstanding opportunity enables you to have a meaningful influence by supporting our customers throughout their entire experience with us.

Location Specific Information:

This is a fully remote role with occasional travel (30%) to customer sites.

A Discover Impactful Work:

The Global Solutions team supports customers throughout their entire experience with a focus on accelerating the customer’s success factors by providing sustainable solutions, throughout the complete customer journey.

A Day in the Life:

Develop positive relationships with Pharma and Biotech Life Science customers by providing excellent customer service.

Leverage customer intake meetings to set customer expectations, decide on success criteria, and understand individual customer needs.

Work closely with the service and applications teams to ensure a smooth installation and training process.

Work closely with sales, IT, and other departments to connect the customer with needed information and resources.

Monitor and track customer progress starting at point of sale, through installation and training, and beyond.

Serve as a single point of contact for customer concerns and as such an internal advocate for customer needs.

Identify processes, infrastructure, and/or product changes and/or offerings that could be adjusted to improve customer experience.

Up to 30% travel required.

Keys to Success:

Education:

Advanced degree (MSc/PhD) in Biological Sciences, or material science engineering or Physics; or a similar through experience.

Experience:

5 years of experience interacting with customers, service engineers, product marketing managers, and R&D in an advanced technology role

High-end (Cryo-)Electron Microscopy experience (academia or industry)

Knowledge, Skills, Abilities:

Excellent teammate that can also work independently.

Strong communication and inter-cultural skills.

Comfortable working independently and leading customer relationships.

Project management experience.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

Compensation and Benefits

The salary range estimated for this position based in Massachusetts is $117,000.00–$175,500.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.