Student Experience Specialist (Remote)

Job Description
The primary focus of the Student Experience Specialist role is to answer all incoming calls to our MedCerts Customer Support line to help student learners reach their goals and make a difference in the lives of thousands each year. Someone to field inbound calls for students looking for assistance and guide them in the right direction for a quick solution. Additionally working with potential learners and guiding them to develop an understanding of our program and connecting learners with enrollment. MedCerts promotes a culture of accountability, integrity, and collaboration where our team members have an opportunity to develop and grow professionally.
GENERAL DUTIES AND RESPONSIBILITIES
Maintain high levels of student satisfaction
Maintain accurate documentation of all interactions within Salesforce
Fielding a high number of calls for quick resolution or next level transfer to appropriate departments
Strategic thinking to ensure prompt resolution of issues
Respond to student requests in a timely manner
Meet or exceed assigned performance metrics
Utilize and navigate internal systems to answer student inquiries
Utilize Salesforce to manage a successful pipeline of prospective and current students to the right department.
REQUIRED QUALIFICATIONS
Experience with Microsoft Office software (Word, Outlook, Excel, PowerPoint)
Professional communication skills.
Call Center Customer Support experience- Minimum 2 years High Volume
Experience with CRM software required (Salesforce preferred)
At least one year of experience in a customer support role
Ability to understand the needs and challenges faced by student learners
Ability to communicate effectively through multiple channels and across departments in both written and oral forms
Strong interpersonal, problem solving, and customer service skills
Genuine want to help students start and continue their education
Ability to work independently with a sense of urgency, and set goals
Ability to adapt to working with individuals of various backgrounds
Ability to work in an ambiguous environment remaining solution focused
Ability to identify student needs and direct accordingly
Ability to learn relevant changes and stay current with information
WORKING CONDITIONS
This is a remote position in which work will be completed during standard hours of operation from 9am to 8pm EST Monday through Friday.
Job Type
Regular
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of anotheApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjE4Mzc4LjEwNTA4QHN0cmlkZWluY2NvbXAuYXBsaXRyYWsuY29t