Specialist – Billing & Collections

R10054313 Specialist – Billing & Collections (Open)
Location:
Independence, OH – Rockside Woods Blvd – Management – North BSC
How will you CONTRIBUTE and GROW?
Position located in Independence, Ohio!
Monday through Friday work schedule
Workplace flexibility (hybrid: in-office/remote) and great team environment
Opportunity for career growth!
The Billing & Collections Specialist is responsible for the accurate and timely daily billing of customer accounts, as well as safeguarding the assets of Airgass North Division by maintaining a healthy accounts receivable position for all accounts assigned. The Billing & Collections Specialist proactively avoids problems and issues that delay billing and payment from customers by the accurate and timely entry of invoices and resolution of PO inconsistencies as quickly as possible following identification.
In particular, you will:
Responsible for performing accurate and timely web-based billing together with managing an account portfolio and assisting in account reconciliation for the collection of all monies due from customers assigned. Prioritizes portfolio so that collection efforts result in maximum benefits watching for key indicators that a customer account is in jeopardy of becoming delinquent. Proactive problem avoidance done at the billing stage is a key aspect of managing the assigned portfolio.
Resolution of rejected items received via email or other method regarding any electronic transfer customer.
Resolves customer account issues at the invoice delivery stage as well as after an invoice is past due. Resolution of the root cause of problems that create payment delay is an important aspect of the role. May make recommendations to Sales and/or the customer to negotiate payment settlements.
Initiates the review, research and resolution of receivables. Evaluates customers A/R to determine problem accounts, doubtful accounts and write-offs.
Responsible for setting-up new Special Handling accounts and following-up with customers regarding any special requests.
Prepares reports and presents for review with internal customers including Sales and Finance.
Creates and maintains Excel spreadsheets that will be used to provide customers with required billing data
Monitors Accounts Receivable DSO and aging reports. Utilizes reports to analyze the paying habits of customers who are delinquent in payment of their account ensuring that each customers payment terms are met reasonably.
Examines credit limits and manages them effectively for accounts in their portfolio.
Reviews open credits with customers to be applied or refunded before it is aged to 120 days.
Are you a MATCH?
High School Diploma/GED required.
Associates/Bachelors degree preferred.
Prior customer service related experience preferred.
Prior billing and/or accounts payable experience in a high-volume, fast-pasted customer service-oriented environment preferred.
Prior SAP experience is a plus.
Proficient in Google suite applications. Strong Excel skills are required.
Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.