Thermal Technical Support Engineer Tier 1-REMOTE

POSITION SUMMARY
This position provides technical support for the installation, commissioning, and service of all Thermal products. Support investigation of equipment failure and develop corrective actions. Devise service procedures and perform technical reviews of warranty claims. The position liaison with the Field Operation team, quality, and engineering with timely resolution of customer events.
RESPONSIBILITIES
Provide technical support for Vertiv Customers, Customer Engineers, and Service Partners.
Manage case and solution per established call center process flow.
Collaborate with key functional areas like Logistics and Supply Chain, Quality, and Engineering.
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
Perform simulation and test on product assemblies for functionality and operations.
Create events from the Root Cause Analysis reports into Knowledgebase.
Participate in site visits to acquire OJT. Complete and submit trip reports.
Attend new product and self-development training classes.
Model and enforce Vertiv safety guidelines at all times.
Participate in customer meetings and teleconferences as directed.
Review Warranty service tickets per established policy guidelines
Assist with analysis and trending of service reports.
Draft product service procedures for Technical Knowledge Online publication
Maintain customer satisfaction rates according to company guidelines.
Assist with new product Serviceability Verification Testing
Submit expense reports, trip reports, and other reports accurately and on time.
Additional duties as required.
QUALIFICATIONS
Minimum of four years electrical/electronic technical degree. Alternatively, military technical training or electronic certification with two years of relevant technical experience.
Minimum 2 years HVAC experience in a related field with equivalent industry experience
Preferred professional HVAC industry certifications such as NATE, MTAA, or Journeymans HVAC license.
Familiarity with electrical/electronic test equipment and fundamentals
Demonstrate ability in electrical circuit understanding and troubleshooting.
Working knowledge of principles of refrigeration and air conditioning laws and electronic theory
Proficient PC skills including all Microsoft Office products and web-based technologies.
Excellent writing and verbal communication skills
Excellent organizational and time management skills.
Interpersonal Skills, Professional, Reliable, Team Player
PHYSICAL & ENVIRONMENTAL DEMANDS
No Special Requirements
TIME TRAVEL REQUIRED
20% travel may be required, work flexible schedules and maintain valid drivers license
After-hours availability on a rotating weekly schedule.
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
At Vertiv, were on a mission to empower the people tApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjM5NDIxLjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t