Lead Specialist-Comm Client Services- Asset Recovery

Lead Specialist-Comm Client Services- Asset Recovery
BCforward is currently seeking a highly motivated Lead Specialist-Comm Client Services- Asset Recovery for an opportunity in Brooklyn, OH!
Position Title: Lead Specialist-Comm Client Services- Asset Recovery
Location: Brooklyn, OH
Anticipated Start Date: October 14
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 6 months (with possibility of extension or conversion)
Job Type: Contract, Onsite
Pay Range: $22/hr – $23/hr.
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description:
The Lead Specialist, an integral part of a high-performing team, is responsible for commercial client support functions through telephone or written requests, the timely processing of commercial monetary transactions, and scheduled and non-scheduled loan maintenance. Our team is dedicated to supporting the growth and servicing of the commercial portfolio, while providing stellar customer service to internal and external customers alike. Under some supervision, the Lead Specialist is primarily focused on execution of basic to moderate processing work following defined procedures with some expansion to complex issues based on development. The Lead Specialist is also responsible for moderate operational and/or administrative work requiring occasional decision-making and will escalate issues as needed. Individuals in this position should have a basic to moderate understanding of commercial loans and commercial loan servicing.
Responsibilities:
Administers moderate procedures, analysis, tasks and reporting for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for complex activities and also checks the work of less experienced employees
Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior Specialist or supervisor. May provide service in relation billing inquiries, service requests, suggestions and complaints from customers
Uses independent thought to recommend and implement programs to solve complex issues, contributes to work flow or process change and redesign, and forms a strong understanding of the specific product or process
Research requests to a logical conclusion and execute remedial action. Communicate to the requester the results of research and resolution of the problem effectively and timely. Other duties as assigned, including performance of special tasks and follow up for accurate and timely completion of transactions
Day-to-Day Tasks Include
Perform accurate and timely monetary processing as indicated. This includes the processing of Dollar Transaction Forms and Loan Initial Funding Requests via the Centralized Funding process Balance general ledger entries via Automated Posting Application (APA) to minimize account outages and work with the Accounting department to correct discrepancies in a timely manner. Post DDA entries via APA to Hogan system, send out cashier checks and process outgoing wires as needed based on service requests Process requests received via departmental Quest, databases and KeyView system including Fee Waiver requests and changes to indicative account information. This would also include transactions such as reapplication of payments, research of missing or misapplied payments, and producing payment history statements Perform maintenance transactions on CLS including, but not limited to, setting up borrowing base ticklers, AdvanceApply here: https://www.aplitrak.com/?adid=YmJnZW5lc