Assistant HVAC Service Manager – 2024-47925-4379

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12244607 Company Name

ARS-Rescue Rooter

Overview

Our HVAC Service Manager provides planning and management in the safe
and efficient servicing of HVAC equipment, components and systems in
commercial and/or residential settings. Utilizes human resources
effectively to manage workload, achieve production and margin objectives
and provide HVAC services to customers and contractors.

Responsibilities

(NOTE: The duties listed below are examples of the variety and general
nature of those performed by employees in this job title.

The list is descriptive only and should be used for no other purpose.
Management retains the right to add or to change the

duties of a position at any time. Incumbents are frequently
cross-trained and may perform any combination of the following

duties/responsibilities. These duties are not to be construed as
exclusive or all-inclusive.)

– Manages and develops the service staff, which includes hiring,
terminating, and disciplining of employees, scheduling employees,
setting work priorities, conducting staff meetings, counseling
employees, evaluating performance and directing work assignments to
ensure effective production.
– Evaluates workload and schedules service work in a way that best
utilizes manpower and maximizes profits, which includes managing
labor expenses to stay within budget guidelines.
– Resolves customer issues and complaints to ensure customer
satisfaction.
– Achieves monthly budgeted revenue.
– Ensures that materials and equipment are ordered and dispensed for
scheduled jobs. Schedules repairs for parts to ensure minimal
down-time in job completion. Manages material expense to stay within
budget.
– Conducts research and participates in the marketing process of the
department.
– Generates reports and measures of departmental operations as well as
records on all inventory, tools, and vehicles. Reviews reports with
management.
– Instructs crews on proper use of materials and quality workmanship.
– Reviews payroll records to ensure that technicians are paid properly
and that record keeping is in compliance.
– May conduct job site inspections.
– Ensures that employees have proper tools for the job and that they
are properly maintained.
– Assists the dispatching operation to ensure appropriate technician
selection for type of service.
– Monitors preventive maintenance of vehicles to ensure proper
operation.
– Evaluates staff to determine training requirements. Provides
on-the-job training and support to employees.
– Oversees facility and equipment maintenance, ensuring that assets
are protected and controlled.
– Observes all safety and Company rules and regulations in the
performance of duties.
– Follow the guidelines for the Senior Care, Ethics, and Quality
Assurance Process.
– Oversees the Tech Turnover Process. Achieving the budgeted/managed
KPIs by call type.
– Conduct weekly meetings with Technicians.
– Other duties as assigned

Qualifications

– A High School diploma or general education degree (GED) is required
with 6-8 years of experience in HVAC service.
– Related experience and/or advanced training or any equivalent
combination of education and experience may be substituted.
– A working knowledge of gas piping, electricity, plumbing and air
flow are required.
– An unrestricted Journeyman license and knowledge of local and
national HVAC code is preferred but not required.
– A valid drivers license is required.
– Must possess a working knowledge of local codes and general industry
standards.
– Strong supervisory, communications, computer and mathematical skills
are required.