Front Desk Agent – R-0061594

Job Description Summary

The Front Desk Agent (FDA) is responsible for consistently delivering
results that contribute to the mission and overall success of the hotel by
accomplishing performance objectives covering the front desk and is support
for the Operations Manager. The FDA serves as the point person regarding the
Front Desk technology systems and in-house guest relations during their shift.
The FDA is first point of contact and therefore represents the brand as all
guests enter the hotel.

Job Description

Position Title: Front Desk Agent

Location: Sonesta Denver Downtown

Department: Front Office

Reports To: Director of Rooms

Type: Non-Exempt (Hourly)

Pay Range: $19.00 to 19.50 per hour

Application Deadline: October 12th, 2024

Position Summary

The Front Desk Agent (FDA) is responsible for consistently delivering
results that contribute to the mission and overall success of the hotel by
accomplishing performance objectives covering the front desk and is support
for the Operations Manager. The FDA serves as the point person regarding the
Front Desk technology systems and in-house guest relations during their shift.
The FDA is first point of contact and therefore represents the brand as all
guests enter the hotel.

DUTIES AND RESPONSIBILITIES:

Deliver on the promise of Sonesta Service in all interactions with guests and
clients according to the Sonesta G.U.E.S.T. standards.
Register guests, issue room keys, and provide information on hotel
services and room location. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with
established procedures including but not limited to posting all charges,
completing cashier and other reports, preparing deposit, and counting/
securing assigned bank.
Responsible to maintain the security of cash, credit card transactions,
and guest information.
May routinely book guest reservations for individuals and/or groups that are
requested either by phone or from within the hotel; process cancellations,
revisions, and information updates on changes. Up-sell rooms where possible
to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the
hotel management team with regard to room type and length of stay pricing.
Promote teamwork and quality service through daily communication and
coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service and
products offered by the hotel. Follow all local laws with regard to alcoholic
beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest
services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and
alcohol services.
Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent preferred.
One year of previous hotel experience, or retail customer service preferred.
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss
concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training
abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Frequently standing up, bending, climbing, kneeling, and moving about
the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to work mornings, evening, weekends, and holidays.

Additional Job Description

Pay: $19.00 to $19.50. Base pay offered may vary depending on various
factors including but not limited to job related knowledge, skills, and
job specific experience/ov rall experience.

Application Deadline : This job posting will be closed on October 12th, 2024

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the
health and financial security of employees and their families. We offer a
variety of benefits to our employees including:
Medical, Dental and Vision Insurance (starting the first of the month
after start date)
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match