Front Desk Receptionist – Medical

Description

JOIN THE CHC FAMILY!

We are a Non-Profit Federally Qualified Healthcare Center located in Central Massachusetts. Our company opened in February 2002 in response to a Community Needs Assessment that identified a need for medical service for the underserved members of our community. We strive to provide compassionate care regardless of income or insurance status to everyone who walks through our doors, including low income, underinsured, uninsured, publicly housed, and homeless populations. CHC is committed to fostering, cultivating and preserving a culture of diversity, equity, and inclusion. At CHC, we strive for a workforce that reflects the community we serve. We are proud to be able to serve our community! If you are passionate about the work we do here, we would love to hear from you!

Under the general supervision of the Medical Manager, the Front Desk Receptionist manages the arrival and departure of patients seeking services at the CHC South Gardner Medical/Urgent Care department. The responsibilities of the Front Desk Receptionist include receiving patients, updating patient information, printing an encounter form, booking appointments, cash reconciliation, and cross covering other medical departments as needed as well as working one assigned evening.

Responsibilities include:

Receives and directs incoming patients.

Reviews and updates patient information related to demographics and insurance.

Follows established health center protocol for the check-in, encounter form production, and check-out.

Assists walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms.

Places reminder calls to patients with upcoming appointments.

Follows established health center protocol for daily cash reconciliation.

Schedules walk-in appointments, in collaboration with the Nurse of the Day

Schedules patient appointments according to established protocol.

Minimum Qualifications:

High School Diploma or GED required, associate degree in secretarial science or equivalent preferred.

Bilingual in Spanish preferred

1-year similar work experience or in a medical office environment preferred

Computer skills for accurate data entry

Knowledge of basic medical terminology preferred.

Demonstrated interpersonal relationship skills.

Demonstrated proficiency in reading, writing and speaking in English.

Demonstrated ability to work in a fast paced, high telephone call volume office environment.

Benefits:

401k

Generous vacation and personal time for eligible employees

Sick time

Medical, dental, and vision insurance

100% paid Life insurance/AD&D

100% paid Long-Term disability.

Employee Assistance Program (EAP)

Discounts on travel and entertainment!

Discounts on cell phone service, computer purchases, and more!

College Tuition Rewards/CMEs

Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learn’s”, team building, and more!)

EyeMed Vision Care Program

Accident & Cancer Insurance

Educational development reimbursement

Discounts on – gym membership, travel & entertainment tickets, electronics, and more!

Qualifications

Skills

Preferred

Accurate Data Entry: Some Knowledge

Medical terminology: Some Knowledge

Medical office experience: Some Knowledge

Bilingual (Spanish/Eng.): Intermediate

Behaviors

Preferred

Enthusiastic: Shows intense and eager enjoyment and interest

Team Player: Works well as a member of a group

Education

Required

High School or better

Preferred

Associates or better