Medical Assistant – Team Lead

Description

JOIN THE CHC FAMILY!

Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts.

Under the general supervision of the Nurse Manager, the Medical Assistant Team Leader is a resource to the other Medical Assistants and provides assistance to the patients, providers, and clinical support staff peers to manage the flow of the clinic. The Medical Assistant Team Leader is responsible for assisting in the training of new staff, on-going performance improvement activities under the guidance of the Manager coordination of daily job activities, maintaining the computerized logging system of telephone messages, critical labs, and other incoming patient related correspondence that requires nurse and/or provider intervention. The Medical Assistant Team Leader is expected to share their knowledge with the other members of the staff.

Responsibilities include:

Assists in the coordination of daily job activities and day to day supervision of the Medical Assistants. Assists in the training of new Medical Assistants.

Serves as the supervisor and mentor for Medical Assistant students assigned to the department.

Identifies potential system improvements.

Works cooperatively with the Manager to design, test, and implement performance improvement projects.

Screens incoming patient related correspondence (i.e. telephone messages, lab reports, consultant reports) and prioritizes routing to nursing and/or providers for appropriate action to be taken.

Maintains computerized logging system of patient related correspondence (i.e. telephone messages, lab reports, consultant reports) and provides follow-up for items not receiving action in a timely manner.

Minimum Qualifications:

High School Diploma or GED required, Associate Degree in Medical Office Assistant or equivalent preferred

Five years experience as Medical Assistant, preferably in a Community Health Center environment

Bilingual in Spanish and/or Hmong preferred

Computer skills for accurate data entry

Knowledge of basic medical terminology

AHA BLS Health Care Provider certification or equivalent

Demonstrated interpersonal relationship skills

Demonstrated written and verbal communication skills in English

Demonstrated ability to work in a fast-paced medical office environment.

Benefits:

401k

Generous vacation and personal time for eligible employees

Sick time

Medical, dental, and vision insurance

100% paid Life insurance/AD&D

100% paid Long-Term disability.

Employee Assistance Program (EAP)

Discounts on travel and entertainment!

Discounts on cell phone service, computer purchases, and more!

College Tuition Rewards/CMEs

Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learn’s”, team building, and more!)

EyeMed Vision Care Program

Accident & Cancer Insurance

Educational development reimbursement

Discounts on – gym membership, travel & entertainment tickets, electronics, and more!