IT Coordinator

This job was posted by https://www.vermontjoblink.com : For more
information, please see: https://www.vermontjoblink.com/jobs/1199796

heIT Managerwill provide administrative IT support agency wide in
the effort of operating, optimizing and maintaining the existing
Microsoft O365 platform as well as work to incorporate any new services
utilized by NEKCA. The ideal candidate is someone who has strong written
and verbal communication skills, as well as strong technical assistance
experience, with a can-do attitude, who is a team player, creative, a
collaborator and someone who will go out of their way to find solutions
to problems.

Essential Functions:

– Work with the Director of Finance in a supportive role to assist in
the management of the O365 system utilized by NEKCA. Includes
setting up new accounts, terminating accounts and assigning
appropriate licenses.
– Work with the following software programs: Teams, Outlook,
SharePoint, OneDrive and other M365 apps (Forms, Power Automate,
Planner, etc)
– Use judgment, critical thinking, technical expertise and
troubleshooting skills to diagnose end-user incidents to restore
services or provide solutions

Duties and Responsibilities:

– Respond and work on tickets regarding Microsoft 365 platforms, in
order of level of need.
– Provide end user training, guidance, and assistance.
– Educates employees on IT services and processes, including
appropriate paths to engage IT for support
– Analyze incidents, problems, and requests to identify trends and
solutions
– Maintain equipment listing for all electronic devices and track
assignments
– Pursue educational opportunities and training that further
professional development.