Customer Excellence & Facility Coordinator

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

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POSITION: Customer Excellence & Facility Coordinator

DEPARTMENT: Matcon Aftermarket

REPORTING TO: Senior Commercial Manager

LOCATION: Delran, New Jersey

Position Summary

This on-site role will provide coordination within the facility to ensure a consistent customer experience at every touch point. As Customer Excellence & Facility Coordinator you will take the lead on managing the facility to ensure the key functions are maintained with a health & safety and customer centric mindset. You have an in-depth knowledge of safety regulations and security procedures. The requirement is for the individual be capable of both computer focused administrative tasks and physical mechanical/electrical technical tasks. The person will be comfortable with taking the lead and acting as the go-to team member for the facility.

Essential Functions

Ensure safe and secure running of the Matcon Americas facility which includes opening and closing the building daily, fire alarm testing, coordination with outside vendors as required.

Support the inventory on-site. Liaise with various carriers for incoming goods, unpacking and placing goods in inventory, cycle counts and inventory reconciliations

Manage stock holding and timely picking, packing and dispatch of spare part orders through accurate transactions within JDE and working with other team members to ensure OTD (on time delivery) is met by picking on time.

Take a hands-on approach to equipment refurbishments

Ability to operate, maintain and clean test plant equipment

Occasionally provide support to the team by supporting customers with technical troubleshooting (remotely and at client sites)

Coordinate the various suppliers, sub-contractors and team members to ensure continuity of operations at the facility and to ensure the appropriate team members are on site for customer visits

Identify and implement strategies to improve quality of service to ensure we keep getting better

Identify opportunities for new processes and tools which, once implemented, will help improve productivity, reduce response time, and improve customer experience.

Appropriately communicate brand identity and corporate position throughout customer facing experiences as you work with the sales lead when customers are on-site as a means of learning more about our equipment, our drawings and the physicality of operating the machines.

All other duties as assigned.

Knowledge, Skills, and Abilities

EDUCATION

Post secondary education in Business, Engineering, or related equivalent experience.

Certified fork-lift driver or equivalent experience (and we will certify)

EXPERIENCE

3-5 years of direct work experience in a customer service / technical capacity.

Prior experience in a manufacturing, engineering, warehousing or Lean manufacturing environment is desired.

COMPETENCIES

Strong organizational skills with a keen attention to detail

Self-starter with the willingness to take the initiative in situations

Comfortable working in a dynamic, deadline-oriented setting

Desire to work in small team environment

Content with direction coming from remote manager but not afraid to ask questions

Experience in engineering/maintenance principles and practices

A Customer Obsession and Continuous Improvement / 8020 Mindset is required.

Proficiency in Microsoft Office applications is required.

Familiarity with ERP Systems is an advantage.

Physical Environment and Environmental Factors

Regularly works in an office and workshop/warehouse setting.

Frequently required to stand, sit, talk, and hear

Must be able to work in front of a computer for a portion of the day

Must be able to work in test plant and workshop environment

May occasionally lift up to 20lbs

Expectation is that this role will report to the facility 5 days per week

IDEX MPT is committed to providing a barrier-free workplace. If accommodation is required during the selection or interview process, it will be available upon request. This job posting is available in an accessible format upon request.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Engineering

Business Unit: Matcon