Sales Operations Representative

Overview

Impact the moment

At McGraw Hill School we create best-in-class education solutions that are used by millions of students and educators every day. With that comes the unique opportunity to impact lives across the US and experience first-hand the difference your hard work makes. We do this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

How can you make an impact?

The primary focus of the Sales Operations Representative to is to provide the Regional Directors with administrative support related to their sales events, from pre-sale to order close. The Sales Operations Team assists Regional Directors using our web-based operations suite, InterLink3000, Salesforce, Oracle, quotes and sales orders. The Sales Operations Team members are often the liaisons for Sales to other parts of the organization, such as Professional Services, Finance, and Development. The goal of the Sales Operations Team is to improve sales performance through better adherence to company policies and processes.

This is a remote opportunity. Candidates should reside in Eastern or Central time zones of the United States.

What you will be doing:

• Working with Regional Directors and Sales Managers on requests, approvals, and recommendations on behalf of potential customers
• Adhere to stated policies and procedures relating to order processing and order exceptions
• Communicate and provide information to multiple, cross-functioning teams within the organization
• Manage and work cases in Salesforce
• Process all orders for Field and Renewal sales
• Producing Quotes and Proposals
• Process order changes
• Research and provide resolution on order inquiries and complex change requests
• Account Administration (enter new, update existing)
• General Administrative tasks for Sales Managers
• Assist Accounts Receivable Team with invoices and receivables as needed

We are looking for someone with:

• Experience with Salesforce is required
• Experience with Oracle is preferred
• Successful Multi-Tasker
• Excellent Communication Skills (verbal and written)
• Knowledge of Microsoft Office programs (Outlook and Excel) a must
• Attention to detail
• Comfortable working with numbers
• Organization skills
• Team Player
• 2 Years of Professional Experience
• Bachelors Degree preferred, but not required

Why work with us?

At McGraw-Hill, we leverage cutting-edge technology to create innovative learning solutions that support learners at all stages of their educational journey. Our state-of-the-art digital tools and platforms provide personalized, interactive experiences that enhance understanding and retention. Being part of McGraw-Hill means joining a team dedicated to shaping the future of education and making a real impact on students lives. Its an exciting opportunity to contribute to a company that values innovation, collaboration, and excellence.

The pay range for this position is between $35,000 – $55,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered.

McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

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McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with “like skills” based on resume and job data. To request an alternative screening process, please select “Opt-Out” when asked to “Consent to use of Automated Employment Decision Tools” during the application.

McGraw Hill is an equal opportunity employer. McGraw Hill is committed to celebrating and supporting the differences that make us each unique and will not discriminate based on a persons gender, gender identity or expression, nationality, color, race, ethnicity, religion, sexual orientation, disability, appearance or veteran status. We are proud to be an equal opportunity and affirmative action employer, and we will also provide reasonable accommodation to qualified individuals with disabilities.