Customer Service Agent, Dispatch & Routing

Company Overview:

Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

Position: Customer Service Agent, Dispatch & Routing

Core Responsibilities & Duties:

Provide pro-active communication managing, scheduling and problem-solving issues for EWR inbound shipments

Execute the daily activities required to support local cartage pickup and delivery expectations

Understand costing methods to calculate daily routing assignments

Assist with administrative duties assigned by the cartage supervisor

Interact with inbound delivery drivers executing company policy

Communicate effectively with external cartage agents to support operations

Monitor and manage tracking and tracing of inbound shipments

Utilize shipment boards effectively

Demonstrate the ability to set delivery appointments, track deliveries and proof of delivery to ultimate destination

Fulfill the requirements to alert and dispatch shipments per company policy

Provide support for customers assigned to you

Compliance to company policies with respect to the employee handbook, safety regulations and use of company supplied equipment/resources

Other duties may be assigned as required

Job Requirements & Qualifications:

High school diploma or general education degree (GED)

5 years plus related experience and/or training; or an equivalent combination of education and experience

Ability to multiple tasks real-time situations in a fast-paced environment & still be able to prioritize with great attention to detail

Independent proficiency in Microsoft Excel required

The ability to handle high volumes of inbound emails plus the candidate needs to have a high degree of initiative and independent execution

What We Offer:

Competitive base salary

Paid time off within the first year of employment, sick time and holidays

Company provided life insurance

Health, vision, and dental insurance options

Commuter benefit plan

Optional supplemental life insurance

401(k)

Wellness program

A great place to work with a terrific culture

#IND

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 “Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) ” publication

About the Team